Operations Coordinator London, England
Job description
Operations Coordinator
We supply premium licensed garments to top end department stores and independents worldwide. We also sell Frog Bikes & Micro Scooters from our retail space currently by appointment only. We’re committed to superior design, quality, and customer service with a passion for excellence.You can see our current collection here: www.fabricflavours.com
This is a full-time onsite opportunity working in North West London NW2. Please send your CV to [email protected] along with a covering letter as to why you would like to join our team.
Position Overview:
Fabric Flavours are seeking an organised and detail-oriented Operations Coordinator to support our organisation's day-to-day operational activities. The Operations Coordinator will play a vital role in coordinating various operational functions, ensuring smooth workflows, and optimising efficiency. This position requires strong organisational skills, excellent communication abilities, and the ability to handle multiple tasks simultaneously. The ideal candidate will be a proactive problem solver with a keen eye for detail and a passion for ensuring operational success.
Key tasks and responsibilities :
- Daily operations & logistics across D2C & wholesale
- Pick & Pack from onsite warehouse all orders processed
- Responsible for collating & updating seasonal products across D2C & Shopify.
- Ensuring all products are uploaded with images & up to date prices
- Fully support all partners across D2C & wholesale with daily available technical & logistic support when required
- Monitor & review warehousing transfers to keep product availability in check
- Responsible for new account set ups including integrations and payment terms, logistic and discount terms
- Responsible for the processing of all orders through D2C & wholesale channels
- Daily tracking updates across all carriers & deliveries
- Communicate proactively with all partners to always ensure excellent customer service
- Support the rest of the team as required to maintain operational excellence alongside a streamlined journey process
Report daily into management with priority reports correctly updated
- Frequently engage with the Managing Director to ensure joint understanding of warehouse & system updates
- You’ll help with general office duties along with the rest of the team. Keeping all workspaces clean & tidy at all times
- Preparation for private shopping appointments
- Product knowledge regular updated
- Exceptional customer service
Qualifications & Experience:
- Minimum 2 years experience in a similar role
- Proven experience in coordinating operational activities or similar roles, preferably in a fast-paced environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong attention to detail and the ability to analyse information and identify discrepancies or opportunities for improvement.
- Excellent written and verbal communication skills, with the ability to effectively interact with individuals at all levels of the organisation.
- Proficient in using productivity tools and software, including Microsoft & Shopify platforms.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving issues.
As an Operations Coordinator, you will play a crucial role in supporting and coordinating the operational activities of our organisation. If you are a highly organised professional, with excellent communication skills and a passion for operational efficiency, we invite you to apply and contribute to our ongoing success.
Job Types: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- London, NW2 2JL: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 2 years (required)
- Microsoft Office: 2 years (required)
Language:
- English (required)
Work Location: In person
Application deadline: 24/05/2023
Reference ID: Operations Coordinator
