Operations Co-ordinator Reading, England
Job description
The Job Role
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations or administrative environment.
The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
Key Responsibilities
· Managing the customer order process from receipt of order through to shipment and delivery
· Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
· Stock Management - Liaising with product management and re-allocating stock to ensure max. fill rate
· Resolving delivery problems and communicating any delays to the customer DC’s
· Communicating stock availability and lead time information to customers
· Forecast Management
· Attending Conference Calls. Preparing meeting files and distributing meeting minutes
· Resolving customer queries and complaints quickly and courteously
· Reporting on customer stock and sales
· Supporting the External Account Managers
· Undertaking ad hoc company projects as required
Key Skills
· Proactive, commercially minded individual with excellent communication skills
· Motivated and proactive, able to work under pressure both independently and as part of a team
· Strong interpersonal skills with an ability to develop strong business relationships
· Excellent attention to detail
· Advanced Excel skills
· Experience or knowledge of supply chain/logistics would be beneficial
What's in it for you?
· Salary up to £27,000 per annum depending on experience
· 25 days annual leave entitlement plus 8 bank holidays
· Full training and on-going Learning and Development support, with excellent career progression
· Funded NVQs or Apprenticeships, work-based studies, and professional qualifications
· Westcoast Wellbeing – including full EAP services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards
· Life Insurance
· Enhanced family leave policies
· Staff Purchases – Discounted IT, electronics, mobiles, and accessories
· Mobile phone contract discounts
· Employee referral bonus scheme
· Eye care scheme
· Cycle to work scheme
Westcoast Retail provide innovative distribution services and supply chain solutions to a growing number of major retailers across the UK and Europe. Our operations team is essential in the smooth and efficient delivery of our Retail division, communicating with all departments within Westcoast to ensure that we deliver the best possible customer proposition.
Job Types: Full-time, Permanent
Salary: £26,000.00-£27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
