Operations Business Services Team Manager Nottingham, England
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About the job
Job summary
We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
Do you enjoy collaborating and engaging with a variety of stakeholders?
Could you encourage and drive the implementation of continuous improvement across the Driver and Vehicle Standards Agency?
Would you thrive working in a fast-paced and dynamic role where no two days are the same?
If so, this is a great opportunity to join our team as the Operations Business Services Team Manager and we'd love to hear from you!
Job description
As the Operations Business Services Team Manager you will be responsible for managing the Operations Business Services team, whose main function is to lead on the management of core business services, deal with emergent issues and drive an environment of continuous improvement on behalf of over 2000 front line staff.
You will work with project teams to drive forward an ambitious programme of change, improvement and transformation of services across DVSA Operations, embedding a number of different projects simultaneously.
The Operations Business Services Team Manager will also have responsibility for Operations core business services which includes risk management, strategic planning, management of centralised budgets as well as other key functions.
You will work closely with Operations directors and senior manager teams to ensure that the services are always in the best position for delivering against business objectives and providing excellent customer service.
You will also provide support and absence cover to the Head of Operations Business Services and regularly feed into the Operations Corporate Senior Leader (CSL) team.
You will have line management responsibility for the Operations Business Services team, comprising of 5 reports.
Responsibilities include, but are not limited to;
- Being an ambassador of Operations strategic approach to managing change and continuous improvement in Operations. This will include ensuring the voice of all Operations colleagues is heard and acted upon.
- Taking end to end responsibility for the management of risk across Operations, ensuring that there are robust reporting/escalating practices in place for both local and directorate level risk registers.
- Overseeing business planning and strategy for Operations, engaging with Strategy and Planning teams, utilising subject matter experts as appropriate.
- Working with senior management and corporate colleagues to maintain oversight of operational resilience and contingency planning.
- Taking responsibility for centralised Operations processes such as overtime and other business processes.
For more information about the role and responsibilities please see the attached Candidate Pack.
Person specification
We would love to be joined by a motivated individual with experience of successfully delivering change and improvement, and who has an understanding of Risk Management, Governance and strategic planning processes.
You will have a ‘can-do’ attitude and will enjoy managing a varied workload. Your fantastic organisational skills mean you are able to balance and prioritise multiple tasks to achieve successful outcomes.
You will have good judgement and problem solving skills with the ability to remain calm under pressure and handle sometimes unexpected situations and challenges.
You will have excellent oral and written communication skills and are able to quickly build rapport and strong working relationships with a variety of stakeholders.
You are an enthusiastic leader, able to motivate and inspire a team to provide first-class customer service.
Embracing and delivering change is one of your strengths and you enjoy supporting others to improve performance and embed better practices.
Additional Information
There will be occasional travel required with this role to other DVSA locations, which may include overnight stays.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.
Visit the Department for Transport careers website to read more about the great opportunities and benefits of working at DVSA.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.
Things you need to know
Selection process details
How to Apply
As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form.
For your Personal Statement, please provide detailed evidence of the following:
- Experience of collaborating and engaging with a variety of stakeholders at all levels
- Experience of successfully delivering change and improvement
- Experience and/or understanding of Risk Management, Governance and strategic planning processes
- Experience of demonstrating excellent oral and written skills
Your Personal Statement will be limited to a maximum of 1,000 words.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- an interview
The sift is due to take place from 13th June 2023.
Interviews are likely to be held week commencing 26th June 2023.
This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
