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Quality in all that we do is imperative to achieving our objectives and maintaining our eminence in the marketplace. With quality so fundamental to us and our clients, we have an exciting opportunity to join the Consulting QRM team in Cardiff. Focused on driving and ensuring quality across our opportunity and engagement portfolio, you will provide support to the Consulting QRM team and have the opportunity to liaise across all levels of our business to help embed and shape the future quality & risk controls.

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Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will provide hands-on operations and administrative support to the QRM team in this varied, challenging and fast-paced role. You will work closely with the Quality Manager supporting primarily on quality assurance and compliance activities including management reporting, monitoring, data analysis, database maintenance, continuous improvement initiatives and ad-hoc projects. Other aspects of the role include handling queries from the business via management of the QRM inbox and supporting internal and external audits. A strong working knowledge of Excel is key as is a commitment to high quality and meticulous attention to detail. The role offers great potential for learning and development.

Responsibilities Include, but will not be limited to:

• Support quality assurance and compliance activities with a primary focus on administering and monitoring Consulting’s Quality Assurance program
• Ownership and ongoing management/development of the QRM MI database
• Support with the production of regular management reports and dashboards
• Handling and analysis of often large and complex data sets
• Support preparation and presentation of internal and external audits
• Provide first line advice and guidance to Consulting staff on QRM related queries
• Support and initiate continuous improvement and project-based initiatives
• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

• Excellent attention to detail and commitment to high quality
• Strong working knowledge of MS Excel. Good working knowledge of MS Word, MS PowerPoint and MS Outlook
• Proficient in report generation and data manipulation desirable – including working with pivot tables, VLOOKUPs and multiple large data sets.
• Ownership and prioritisation of tasks with ability to work effectively and in a fast-paced and often deadline-driven environment
• Strong work ethic with flexibility, drive and efficiency when working both with and without supervision
• Effective team player with good verbal and written communication skills
• Pro-active ‘can do’ attitude with a self-motivated and willing approach to tasks
• Good analytical thinking and problem-solving skills
• Willingness to learn
• Ability to think outside the box

Desirable

• A working knowledge of Tableau is advantageous but not essential.

Connect to your service line - Consulting

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

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“It’s such an inspiring place to work; everyone you talk to is working on something interesting.”

• Gillian, Consulting

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

• Dan, Consulting

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Location: The home office of this role is Cardiff

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

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Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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