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Operations Assistant
Location: London, hybrid
Salary: £28,000-£32,000

Headquartered in the UK and with a US subsidiary, Synaptiq Health comprises emotive, an award-winning healthcare communications agency committed to inspiring change that has a positive impact on people’s lives, and Initiate, a market access and HEOR consultancy working with novel products designed to help those living with rare or life-limiting disorders.

Our shared values, COLLABORATION, EMPOWERMENT and INTEGRITY, are key to how we work and power our success. We hire extraordinary talent with the right skills and experience and who hold these same values.

Growing organically with almost 100 colleagues, Synaptiq health plans to accelerate growth through the strategic acquisition of complementary specialist healthcare companies over time. Our Operations Team includes Talent, Finance, IT and Systems & Facilities, who provide centralised support services to both companies.

ROLE

We are seeking a versatile and proactive individual to join our team as an Operations Assistant. In this multifaceted role, you will have the opportunity to contribute to various aspects of our company, including recruitment, office management, and event organisation. As an Operations Assistant, you will play a crucial role in ensuring the smooth functioning of our office, attracting top talent, and creating engaging events. This position offers a unique blend of responsibilities and provides an excellent opportunity to develop diverse skills within a dynamic work environment.

KEY RESPONSIBILITIES

Office Support:

• Maintain a well-organised and tidy office environment, ensuring supplies are stocked and equipment is functioning properly.
• Manage incoming and outgoing mail, and correspondence with the building management.
• Coordinate with vendors for office maintenance and repairs, managing relationships and ensuring timely completion of tasks.
• Assist in scheduling and coordinating meetings, conferences, and travel arrangements.
• Support the onboarding process for new employees, including setting up workstations and assisting with orientation.
• Help maintain and update employee records, ensuring confidentiality and accuracy.
• Support data entry and record keeping tasks.

Recruitment Support:

• Assist the Talent team with recruitment tasks, such as liaising with candidates, reviewing resumes, and conducting initial screenings.
• Coordinate interview schedules and communicate with candidates regarding interview logistics.
• Maintain accurate and up-to-date records of candidate information in the applicant tracking system.
• Assist in drafting job descriptions, job postings, and offer letters.
• Support the reference check and background screening process.

Event Organisation:

• Plan and organise company events, such as conferences, team-building activities, and social gatherings.
• Coordinate event logistics, including venue selection, catering, transportation, and audio-visual setup.
• Assist in budgeting, tracking expenses, and ensuring events stay within allocated funds.
• Coordinate with internal stakeholders and external vendors to ensure smooth execution of events.
• Assist in event marketing and communication, including creating invitations and managing RSVPs.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Well organised with excellent attention to detail and able to multitask and prioritise workload, especially when under time pressure
• Prior experience in office management, administrative roles, and event organisation
• Basic knowledge of recruitment processes and procedures
• Shows initiative, being proactive and working well with minimal supervision
• Strong team player, with a hard working ‘can do’ attitude, and able to work collaboratively with all members of the team
• Excellent knowledge of Microsoft Office
• Excellent interpersonal and communication skills, both written and oral, with the ability to communicate with all levels of the team
• High level of personal integrity, trustworthy and able to handle confidential information with discretion
• Ability to remain calm under pressure
• Comfortable with ambiguity, flexible and able deal with changing needs and priorities
• Anticipates situational needs and thinks logically considering ongoing developments
• Good interpersonal skills and telephone manner

OUR REWARDS

• 25 days annual leave + bank holidays + 3 days off for Christmas + Birthday day off
• Holiday purchase scheme
• 6 weeks paid sabbatical after 5 years’ service
• Subsidised gym membership
• Private medical insurance
• Pension (5% employer contribution)
• Annual personal learning budget
• Perkbox and Perkbox Medical
• Support and well-being services
• Flu jab
• Eye tests
• Bike2work scheme

We look forward to hearing from you!