Operations Analyst London, England
Job description
We're Creditspring, a fast-growing FCA-regulated consumer credit company. We offer a new way of borrowing that focuses on members and provides them with safe and efficient financial products.
As the only subscription finance company in the UK market, we truly have a unique value proposition. Our mission is very clear: to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK, to be able to better manage their finances and avoid high-cost, short-term credit options.
Our world-class, well-funded, diverse team comes from more than 20 different countries and has grown significantly in the last 18 months. We strongly believe in the product we’re building and take pride in the service we’re providing for our members.
About the role
We are looking for a self-motivated, hardworking and organised individual to join the growing Credit Operations Team. We are responsible for monitoring our key business operational performance (cash collection, underwriting and stakeholder management) to identify issues or opportunities. The successful candidate will be working on proposing solutions and implementing them together with other teams.
What the job involves
- Help to manage the day-to-day processes of our Credit Operations Team and recommend improvements that accelerate business impact.
- Monitor key business metrics and provide insights to changes in performance.
- Take part in investigations of problems and help to establish direct and root causes for issues that may arise in our decisioning/collections/money transfer processes.
- Resolve ad-hoc credit-related queries and work closely with other teams and stakeholders to support our members and solve problems.
- Participate in cross-functional initiatives such as experiments and other projects as required.
Who you are
- Have experience working in a fast-pace environment (ideally regulated i.e. financial services and/or customer facing roles).
- Have experience in tracking team’s KPIs including strategy performance indicators.
- Excellent communicator with interpersonal and organisational skills to deliver clear and concise messages in a timely manner.
- Have an innovative approach with a can-do attitude and do not hesitate to roll your sleeves to make things happen.
- Strong technical skills and ability to learn new systems rapidly.
- Understand data analysis concepts with basic SQL skills (or a strong desire to learn).
- Previous experience working as a part of a project team to deliver successful results (desirable
Salary range
£25,000 - £30,000
Unfortunately, we are unable to offer visa/sponsorship for this role.
Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.
Please note that the People Team is contactable only via [email protected]. Unsolicited emails to other team members will not be actioned.
