operations analyst Vancouver
Job description
Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our brand promise – Makes Work Life Better™ – is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.
Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.
Location: Work is what you do, not where you go. For this role, we are open to remote work for anyone in a PST time zone.
About the opportunity
The Dayforce Wallet and Consumer Services team is tasked with growing our business through direct engagement with our end users, the over 6M employees of companies that use the Dayforce HCM platform. Our first product launched is the game-changing Dayforce Wallet – a debit card and bank account that gives users access to their earned wages on-demand, upending the traditional assumptions about the 2-week pay cycle and giving employees unprecedented control over their financial lives. Our impact is measured in the thousands of lives that we make better by helping people access funds when they need them, avoiding the costly traps of predatory lenders, and the unlocked productivity our clients achieve from an engaged, empowered workforce.
The Business Operation Analyst is tasked with evaluating operational effectiveness and driving change to achieve long term success. This role is the primary touchpoint and interface between the Wallet and Consumer Services business unit and the extended Global Ceridian functional footprint, coordinating teams that will drive, overall program management, partner relationships, overall readiness, and alignment across the Ceridian enterprise.
This is a new role focused on providing the best consumer experience and is key to supporting Dayforce Wallet’s customers and Ceridian's continued market entry, accelerated growth and revenue plans. The successful candidate will have extensive experience in operational situations, working with various internal/external stakeholders who make up a robust support team to our clients and their employees. The role requires strong organizational awareness, business acumen and the ability to coordinate change through formal and informal influence. This role reports directly into the Director of Operations.
What you will get to do
- Work collaboratively with various stakeholders such as our end-user contact center, client support, customer success & product teams; seeking solutions for complex issues that have no defined solution and executing them.
- Identify and suggest ideas for more efficient processes.
- Coordinating with internal leadership from product development, customer support, marketing, legal, and risk to meet expansion strategies and market demand.
- Build strong partnerships, working across cultural and geographical borders to meet our overall organization’s goals.
- Drive shared ambition across internal/external stakeholders to foster a culture of collaboration and maximization of resource utilization, and engagement.
- You are focused on understanding the key business drivers and using that information to support all the related processes.
- Use formal and informal organizational networks to accomplish program objectives.
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
- Qualifications
- 5 – 7 years experience in end-to-end process optimization, leveraging KPI’s, creation of process flows, documentation, and RACI matrices
- Excellent problem solving and analytical skills
- Ability to collaborate, negotiate and persuade, while maintaining positive relationships
- Strong time management, interpersonal, communication, and organizational skills
- Works effectively within fast-paced environments
- Ability to draw on a variety of prior experience
- Responsive in nature and has a sense of urgency
- Adept with supporting customers, both employee and employer
- Self-directed and independent worker with limited need for day-to-day supervision
- Consultative abilities, sound judgment decision making skills, and ability to work under continual deadline pressure.
- Strong proficiency with Microsoft Office
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
The range provided is in Canadian Dollars.
Fraudulent Recruiting
Beware of fraudulent recruiting activity! If you are contacted by a Ceridian Recruiter or other Ceridian employee, you will be provided with an @ceridian.com email. If you are contacted by someone who uses any other email domain, despite their use of our company logo or company name in their social media handle/profile, the contact could be fraudulent. Please also note, Ceridian will not request or send money and/or a check at any time during the recruiting or hiring process, ask you to order any equipment or supplies, or ask for any sensitive personal data, such as National ID numbers, via email or phone. Sensitive personal data is only collected post-hire, via new hire forms directly in Dayforce. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Ceridian employee, please refer to our fraudulent recruiting statement found here: https://www.ceridian.com/company/corporate/be-aware-recruiting-fraud.
About Ceridian
CEO: David Ossip, Leagh Turner
Revenue: $500 million to $1 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Public
Website: www.ceridian.com
Year Founded: 1991
