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Operations Administrator

Period/Terms: Full time

Salary: £24,000-£27,000 pa

Hybrid Working: This role is mainly home based, with some travel to London for team and company meetings (2-6 days per month) and occasional travel to business conferences and to visit our partner colleges UK-wide (6-8 days per year)

Reporting to: Head of Operations

This is a great opportunity for an enthusiastic individual who has worked for 3+ years in an administrator role in a medium or large organisation.

We are seeking someone who is confident in managing multiple priorities while dealing with a wide range of stakeholders and is keen to develop their skills as part of a friendly team in an innovative, rapidly growing business.

Key responsibilities

Reporting to the Head of Operations, the role will involve supporting the day-to-day operation with administration, enabling timely and effective response to the needs of our business partners and of other teams in our organisation. You will be responsible for ensuring that any processes and procedures that you introduce are scalable for a growing business.

Responsibilities – supporting the operations team and wider business

• Prioritising and responding to incoming communication from our partners
• Prioritising and responding to incoming communication from learners via our ticketing system
• Co-ordinating new course start dates internally and with our partners
• Executing any requests for delivery plan changes from our partners for courses and apprenticeships
• Collaborating with internal teams to achieve shared goals

Responsibilities – maintaining learner records

• Maintaining internal learner records via our inhouse database to track status and progression
• Requesting and tracking learner assessment results
• Producing internal reports summarising learner engagement, results and progression
• Acting as the point of contact for our Finance team for any queries regarding learner information

Responsibilities – scaling up the operation

• Working alongside the team to further develop our Key Performance Indicators and their tracking
• Working to further develop our internal Management Information System (MIS)
• Working alongside the Head of Operations to further develop our project management system and daily workflows

Skills and Experience

The candidate must possess the following skills, experience and attributes:

• 3+ years in an administrator role, ideally within a fast paced medium or large sized organisation
• Experience dealing with customer enquiries
• Proficiency working with MS Office 365 and Google-suite

• An inherent dedication to quality, high standards and attention to detail
• A “can do” attitude, determination and a “readiness to roll up their sleeves”
• Must be collaborative, solutions-driven and also able to work autonomously

The following skills, experience and attributes would be an advantage to applicants:

• Experience working in the Education sector
• Proficiency with spreadsheets / google sheets
• Experience working with CRM systems, e.g. Hubspot
• Experience working with project management software, e.g. Trello, Monday.com
• Excellent interpersonal skills and experience of working in a customer service environment

The Company

At Mindful Education we create award-winning online courses and apprenticeships which set a new standard in the digital delivery of education. We are specialists in blended learning, delivering flexible courses and apprenticeships to thousands of learners across the UK in accounting, management, law, business and human resources.

Our specialist in-house creative, digital and academic teams, including filmmakers, motion graphic designers and web developers, collaborate with academics and practitioners to create learning solutions that are compelling, intuitive and engaging.

Our courses are media rich, containing high quality video lectures and using motion graphics to bring concepts to life, alongside exercises, interactive case studies and analytical tools to further enhance the learning experience.

We are a friendly, innovative, hard-working education technology company, where people are valued and encouraged to contribute their ideas.

In 2021 Mindful Education was named Edtech Company of the Year at the Global Business Technology Awards.

To Apply

The position is available for an immediate start. We will be reviewing applications regularly and inviting suitable applicants to interview asap, so please do not delay in making your application.

To apply or to find out more please go to our website www.mindful-education.co.uk

Send us your current CV, together with a covering letter or email. The covering letter or email should describe how your skills and experience match the role requirements.