Job description

We have an exciting opportunity for a Retail Operations Administrator to join our Store Operations team, within Fenwick Bracknell!

About the role

Our Retail Operations team play a pivotal role in the store, owning, and coordinating our processes and procedures. You will work collaboratively to ensure all our teams are supported daily; whilst you may not be customer-facing, your role is vitally important for our store’s success!

About the candidate

We look for warm and welcoming people who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…

• An enthusiasm for working in a premium retail environment (Essential)
• Experience of working within a similar role (Desirable)
• Passionate about delivering excellent customer service, even if indirectly
• Highly organized, IT literate, and comfortable with using various systems
• An excellent communicator with strong interpersonal skills

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more
• 'Perks*' a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
• Pension scheme

About Fenwick

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.

We have 9 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach.

Job Types: Part-time, Permanent
Part-time hours: 10 per week

Salary: £10.72 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay
• Store discount

Ability to commute/relocate:

• Bracknell, RG12 1BD: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person