Operations Administrator Ipswich, England
Job description
About Us: Here at Energie Solutions, we're all about the environment. We believe that everyone can make a difference in their own lives and in the lives of others by making small changes that can have a big impact. Our team is made up of people who care deeply about the environment, but who also know that it's important to have fun while doing good. We're passionate about what we do and love to share our passion with others!
Our team works hard to get results while being detail oriented. We are a small and friendly family run company that is growing and we're always looking for new employees who share our values to join our team!
Energie Solutions is an equal opportunities employer
Role Objective - As an Operations Executive, your primary mission is to ensure the seamless and efficient execution of all pre and post-job administrative tasks, while adhering to established business timelines and industry best practices.
The Ideal Candidate will possess the following:
- Exceptional customer care skills, friendly and professional communication and accuracy are CRITICAL to the success of this role
- Ability to stay calm and level headed when working under pressure especially with seasonal pressure demands
- Initiative – ability to organise and effectively plan your own workload with minimal supervision
- Team work – you will demonstrate the traits of a conscientious team player and be willing to support colleagues in other parts of the business
- Punctuality and reliability are essential
- Good IT literacy, commercial astuteness and attention to detail is essential
Key Responsibilities:
Some day to day duties are as follows but the variety is far greater with no two days being the same:
- Manage and filter phone calls and emails from customers including confidential correspondence
- Using our inhouse job management software, preparing quotations and further information for customers (training will be provided)
- Liaising directly with customers via telephone and email to arrange appointments, including processing of payments
- Detailed and accurate maintenance of all critical data – including customer, supplier and diary records
- Liaising with customers explaining quotations in detail
- Day to day management of engineers diaries
- Deal with customer complaints in a professional manner
- Complying with established company processes to ensure the smooth running of the business
Job Types: Permanent, Full-time
Salary: £24,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ipswich, IP3 9RY: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Work Location: In person
Application deadline: 26/09/2023
Expected start date: 01/11/2023
