operations administrator Kingston upon Hull, England
Job description
We are offering an opportunity for an experienced Operations Administrator to join our team to achieve our exciting growth plans. The main purpose of this role is to provide our existing customers and suppliers with continuous support though both verbal and written communication. Originally Kingston-Upon-Hull’s only convent, Endsleigh Park has been converted into comfortable and modern living spaces, benefiting from a 48-bedroom hotel and a portfolio of onsite apartments for residential letting; all within four acres of grounds and managed by our dedicated team.
Duties and responsibilities to include:
· Leading and monitoring daily activities within a customer relations environment
· Work as part of a team tasked with providing exceptional customer service
· Assisting with the efficient handling of customer enquiries and complaints by telephone or email where required
· Generating documentation and reports including inventories
· Produce weekly reports and schedules monitoring performance
· Support with the processing of purchase and sales invoices
· Liaise with our nominated utility suppliers
· Monitor stock control operation and process purchase orders
· General administrative duties such as scanning, filling, photocopying
Key skills required
· Minimum of two years’ experience in an administrative role
· Self-motivated, forward thinking and commercially aware
· Ability to manage time effectively ensuring deadlines are met
· Excellent communications skills, both written and verbal
· Excellent accuracy and attention to detail
· Proficient in using Microsoft Office
· Experience in the hotel or property management industry is advantageous but not essential as training and guidance will be given
Saturdays are required. Remaining hours over week days with occasional additional hours if required to meet the demands of the business.
GDPR
Endsleigh Park Ltd [EPL] need to collect personal information about you in order to process your application for employment - It will also form the basis of a confidential personal record in electronic format. The data will be retained for administrative and statistical reporting purposes.
Following completion of our recruitment process it will be held for one year and will then be destroyed under secure conditions.
In accordance with the General Data Protection Regulation and Data Protection Act, the information provided by you will only be disclosed to those who have a legitimate reason to see it.
The lawfulness of processing this information under the General Data Protection Regulation and the Data Protection Act is for Legitimate Purposes 6(f) and in compliance with legal obligations 6(c).
The EPL Data Protection Team can be contacted if you have any questions about how we handle your personal data, contact details are available on our website
Job Type: Part-time
Part-time hours: 18-24 per week
Salary: £10.42 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Work Location: In person
