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Job description

Bridge Fire and Security provides a friendly, professional service across all aspects of fire safety and electronic security systems. We deliver professional support to a wide range of businesses and private individuals throughout the South-east of England and have particular expertise in the Education, Care Home and Property Management sectors.

JOB DESCRIPTION

Job Title: Operations Administrator

Person Specification:

You will be self-confident, Intelligent with a can-do attitude. You will have good attention to detail, organisation skills with the ability to work on your own initiative and to strict time scales. You will be used to working efficiently and most importantly be a team player.

The Role:

The aim of this position is to effectively support the daily tasks to ensure customer and business expectations are met. Experience using CRM software and working with Engineers is essential.

The role requires the highest level of communication, the ability to work to set timescales, diligence and attention to detail. The successful candidate will be able to build a good rapport with customers and field staff alike, ensuring both relationships work well.

A confident telephone manner is essential together with a good level of IT skills, specifically with Microsoft Word and Excel as well as the ability to learn and absorb our bespoke software. Previous admin experience in the commercial services sector is required. Multi-tasking is essential in this very busy role. Training is provided.

Responsibilities:

· Ensuring planned maintenances and small works are arranged to agreed customer schedules

· Logging customer calls and answering incoming telephone enquiries

· Updating customer on status of call and contact details

· Efficiently schedule multiple engineer diaries with advance bookings

· Ensuring Job sheets are processed quickly and efficiently

· Procurement of parts and materials for booked and scheduled jobs

· Updating customer records

· Issuing renewal customer contracts

· Posting and raising purchase orders

Skills and Experience

· Must demonstrate ability to use own initiative

· 2- 3 years CRM management experience

· Must have experience of working within a Customer Service team with Engineers

· Track unresolved issues and report any problem encountered during onsite engagement

· Excellent interpersonal communication including written and persuasive skills

· Exhibits ability to think creatively and analytically

· Ability to manage time efficiently from one task to another while managing daily priorities

· Commitment to follow-up and follow-through on assigned tasks

Job Types: Full-time, Permanent

Salary: £26,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• High Wycombe: reliably commute or plan to relocate before starting work (required)

Experience:

• Service Office Admin: 2 years (required)
• Scheduling: 2 years (required)
• CRM software: 2 years (required)

Work Location: In person

Reference ID: Brid 0101