As a Swindon Borough Council employee you will experience the benefits of working within a forward thinking and innovative Council which is proud to deliver modern, efficient, effective services whilst providing residents with an excellent customer experience at all times.

Your next role

You will manage the day-to-day planning of the multi trade operatives’ diaries to ensure all jobs are adequately allocated, attended, and jobs re-booked or closed off as necessary.

The team are the first point of contact to aid in any queries the tradesman have whilst ensuring the highest level of customer service at all times.

You will ensure that all appointments are allocated to the tradesman and attain 100% compliancy.

The role is hybrid working, although office space is provided should you prefer.

Your main responsibilities

• To manage the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
• To monitor our systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors
• To work within a multi skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
• You will be the first point of contact for our Operational teams by answering phone calls via our dedicated scheduling line to supporting with calls from customer services should cover be required.
• To plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the operational services together with prioritising emergency jobs were necessary, this can be up to 30 operatives.
• To ensure all works orders received are scheduled upon our agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
• Ensure that customers are contacted and aware of any changes in agreed appointments.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vison and Values page for more details.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role, please contact Letitia Wilson, Operations Scheduling Manager, at [email protected]

If you are experiencing technical issues submitting your application please email [email protected]