Operational Service Administrative Assistant: Virtual Wards Crewe, England
Job description
37.5 hours per week - Monday and Friday
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Virtual Ward including managing calls, referrals, supporting the clinical staff and other services within the Virtual Ward, including Oximetry at Home and Remote Monitoring . They will be expected to organise their own workload whilst being supported by the Virtual Ward Team Leader, ensuring that an efficient service is provided to the population of the CCICP’s Virtual Ward. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team.
We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward thinking Virtual Ward team.
To provide comprehensive administrative support to the Virtual Ward Team and associated Specialist services including managing calls, referrals, for Oximetry at Home, Remote Monitoring and Virtual Wards and supporting the clinical staff to respond to the health needs of the population of the Virtual Ward.
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
See attached job description for full details:
- To provide comprehensive administrative support to the Virtual Ward Team and associated Specialist services including managing calls, referrals, for Oximetry at Home, Remote Monitoring and Virtual Wards and supporting the clinical staff to respond to the health needs of the population of the Virtual Ward.
- To support the Virtual Ward to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Virtual Ward Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.
