Operational Officer Cardiff, Wales
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Location
About the job
Job summary
We believe Companies House is a great place to work and we’d love you to come and join us!
Our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services. Through our new powers we’re excited to be working across government to fight economic crime.
We’re looking for enthusiastic, customer focused people to join our great teams as Operational Officers.
As part of an exciting, dynamic team, you’ll be supported and trained, whilst also being encouraged to work independently.
If you think this role is for you, then we’d love to receive your application!
Job description
As an Operational Officer you could be placed in a variety of teams, where we may ask you to do all or a variety of these tasks:
Checking and processing documents filed under the Companies Act- Correctly recording data and following set guidelines
- Answering customer queries and complaints, verbally and in writing, providing guidance as required
- Handling customer correspondence correctly, with a high attention to detail
- Confidently meeting deadlines and targets
- Working as part of a team, to deliver a great service to our customers
- Ensuring our powers are put into action, so that our customers comply with legislation and have sanctions applied when needed.
Person specification
As an Operational Officer you’ll:
Be well organised, and able to deliver under pressure- Have good written and verbal communication skills
- Have good IT skills
- Adapt quickly to changing priorities and procedures
- Produce accurate work
- Be bold and curious to analyse information, ask questions and challenge when things don’t seem quite right
- Be confident to seek advice and support from colleagues and managers
- Be able to learn quickly on the job in a fast-paced work environment.
About us
We’re proud of who we are at Companies House, valuing our people and creating a real sense of community. We encourage professional development, celebrate success, and live our values to effect real change. To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. and watch our video to find out more
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfill our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.
Providing a high-quality Welsh language service is important to us and we’re continuously improving our customer services through our Welsh Language Scheme. Our Welsh Language Unit enables and supports our Welsh language services. We’re also committed to supporting colleagues who want to learn and communicate in Welsh, enhancing our Welsh language skills to deliver better services for everyone. In our commitment to increase the number of staff who can communicate in Welsh with our customers, we welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing [email protected]
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
- Working Together
Benefits
You’ll be part of a great team a Companies House, receiving a competitive salary and very generous contributory Civil Service Pension, we also offer a benefits package including:
- A generous 30 days annual leave (based on full time hours) in addition to public holidays
- Instant Awards - to say thank you and recognise great effort and contributions
- Great work life balance with flexible working
- A pro-active approach to employee wellbeing that allows our colleagues to flourish and be their best at work
- A focus on career development and progression
- Inclusive Network Groups to support our colleagues and a great Sports and Social Society
- On site gym with subsidised membership and free on-site car parking
Things you need to know
Selection process details
All our recruitment at Companies House uses the Civil Service Success Profiles framework, which will assess your behaviours, strengths and experience. Our recruitment process is underpinned by recruitment which is fair and open with decisions made on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
In your application form we’d like you to:
- Write 500 words telling us about your skills and experience and linking them to the things we’ve asked for in the person specification and the behaviours mentioned in the advert (you can find the person specification in the top part of this advert and the behaviours are listed in the lower part of the advert).
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
- We’ll sift all applications – this involves reading through them all, please bear with us as this can take some time.
- If you’re successful at sift stage, we’ll invite you to an Assessment Centre at our Cardiff Office, which will include some activities to show us your skills, and an interview.
Where will you be working?
We have a variety of Operational Officer roles available in a range of exciting teams and we will allocate successful candidates to roles. They will be an initial training period where you’ll be based in our Cardiff Office. Following this, currently some of the roles will be hybrid (which will include some office attendance and some working from home) whereas others will be based in and working from our Cardiff office. This could be reviewed in future.
Would you like to find out more?
If you'd like to find out more about what these great roles will involve and how you can make an application, we'd love you to come along to our virtual event on Tuesday 28th February at 18:30 – 19:30 - Click here to join the meeting
Childcare vouchers
Any move to Companies House from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Check your eligibility at https://www.childcarechoices.gov.uk/.
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed. BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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