Operation's Director Greenwood Village
Job description
Start Your Career with Chick-fil-A! Team members are genuine, friendly and dedicated to providing a unique and welcoming experience to every guest who comes in contact with Greenwood Village Chick-fil-A. Benefits: Competitive pay Paid time off Options for insurance 401(K) plans Free meal on shift Closed on Sundays Flexible schedule Management advancement opportunities Access to college scholarships Tuition reimbursement Diverse and inclusive work environment What You'll Do: Manage the shift to maximize guest and team member experience Complete opening or closing checklists Manage register deposits and counts Attend leadership development training Oversee food safety and food quality systems Work directly with restaurant leaders to execute strategic initiatives of the organization. Answer the phone, take catering orders, and handle guest complaints utilizing the guest recovery process Keep Team Members productive and on task Ensure all Team Members are following the policies in the Policy Handbook Encourage and lead the team to success each and every day The Operation's Director is also responsible for improving: Speed - Increase overall speed of service by identifying and implementing ways to improve efficiency in various areas of the restaurant, including front counter, window, bagging, kitchen and food prep. As well as coach and train team members to work quickly and efficiently Accuracy - Increase overall accuracy by identifying and implementing ways to improve accuracy in order to achieve the restaurant's monthly goal. Coach team members to be more accurate. Labor Management - Prepare the weekly schedule in a timely manner and keep labor at the restaurant goal. Identify ways to help team members be more productive and utilize LEAN principles. What You'll Need: Must be at least 18 years old upon hire date Previous management experience preferred Eligible to work in the United States Possess reliable transportation for regular commute Available on Fridays and Saturdays Basic English speaking and reading skills are required Excellent communication skills (verbal, written, and reading) Have excellent customer service skills with a focus on meeting and exceeding customer expectations Strong leadership, motivational, and people skills Maintain a professional appearance at all times Be comfortable to work in a hot, noisy, and fast-paced environment Demonstrates reliability, responsibility, and the ability to work well under pressure Possess mobility, speed, and multitasking abilities during shifts Be a quick learner who can adapt and perform efficiently Be proactive and focused throughout the shift Committed to maintaining a clean and safe work environment Pass the ServSafe Manager test Schedule: Work a set three 14 hour shifts (and get paid for a full 40!) Schedule is on a rotated block schedule (M, T, W one week and Th, F, S the next week) Workday is 7 AM - 9 PM No overtime (we are committed to having work/life balance!) REQUIREMENTS At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Learn customer service skills from the most caring company in the world. Chick-fil-A is an opportunity for people of all races, religions, ages and backgrounds. We are looking for hard-working, team-oriented, friendly and honest people. We are better together — one of our core values at Chick-fil-A — means when we combine our unique backgrounds and experiences with a culture of belonging, we can strengthen the quality of care we deliver.
