Open Banking Business Operations Lead London, England
Lloyds Banking Group
Full Time
London, England
57048 - 71310 GBP ANNUAL Today
Job description
End Date
Wednesday 22 March 2023
Salary Range
£57,048 - £71,310Agile Working Options
Job Description Summary
.
Job Description
Location:
London
Salary:
£66,744-74,160 per annum
Benefits also include:
- Annual personal bonus percentage;
- Employer pension contribution (up to 15%);
- 4% flexible cash pot;
- private medical insurance, and;
- 30 days holiday plus bank holidays;
We offer flexible working hours around the 9-5 and are a very family friendly company.
About the team and the role
Open banking (OB) which connects banks, third parties and technical providers – enabling them to exchange data simply and securely to their customers’ benefit. At Lloyds we run one of the largest Open Banking operations in the UK and have an exciting vacancy for an Open Banking Business Operations Lead.
In this role you’ll work directly with the 3rd parties, Labs and the regulator covering many aspects of the Open Banking Service. You will help on-board new consumers to our OB platform, you will manage service issues, help drive resolutions and work with the Platform teams and engineers to continually improve our OB service. We are looking for an individual who likes problem solving, is keen on technology, enjoys helping others and are thrives in a very varied working environment. From managing Fintech to helping with technology moves to cloud, this is a great opportunity to get into IT or to further your current IT career.
What you’ll be doing:
- Provide customer solutions and detailed insights on service performance to senior stakeholders.
- Forum participation, proactive approach to enhance Open Banking service provided to Banks and Third Parties.
- Help API consumers to investigate, triage and resolve issues.
- Contribute to FAQs, internal and external documentation to drive understanding of our product.
- Work closely with teams in root cause analysis and service improvements.
- Work closely with our engineering and product teams to triage and understand defects with the service so that we understand where to prioritise service improvements.
- Design, Implement, enhance and maintain internal tools to aid issue identification and resolution.
About you
We understand in such a diverse and disparate world no one person can be an expert in all aspects. If you have the right technical background, a willingness to be part of a team dedicated to redefining the landscape and are willing to develop yourself then we’re keen to hear from you. Please do demonstrate the below in your CV, if you have them, as these are the criteria we will be using to filter through the applications:
Technical
- Have a technical background with some experience with JavaScript, Node.js, oAuth, RESTful APIs.
- Have strong analytical skills, with the ability to explain technical concepts to senior stakeholders in a clear and concise way.
- Have an understanding of modern web services and APIs, and love learning about technical solutions.
Behavioural
- Have communication skills, with experience communicating with technical and non-technical colleagues when resolving issues with an API service.
- Have the ability to engage with Customers and API consumers, who often are developers. You will be the voice of the customer in internal decision making, helping us build a customer-centric culture.
- Have knowledge of how to prioritise demands in a fast-paced environment.
About Lloyds Banking Group
At Lloyds Banking Group our purpose is to help Britain prosper, backed up with a £3bn investment in our technology and data capabilities to become the best bank for customers. We're on a mission to build the bank of the future, and we need your help to do it.
Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mindset is changing to craft a true engineering-led organisation.
Our culture brings together creative, hardworking and passionate people from a diverse set of backgrounds and sits at the core of who we are.
We deeply value diversity and are proudly committed to being an equal opportunity employer. You can come and join our inclusive, values-led culture passionate about making a difference! If you require reasonable adjustments at any stage of the process, from application to selection or onboarding, please don't hesitate to let us know. We would love to support you in showcasing your best self.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
