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Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your role:

As an On-site Service Engineer, you are the face to our customers. You will help to manage our growth in our service business by delivering excellent work, strong customer commitment and engagement. You ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing and demonstrations either on site or remotely trough high tech tools. This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.

Your day-to-day duties will include:

• Provide front line support for key field service activities at OEM site and customer sites ensuring a strong focus on customer satisfaction
• Undertake all maintenance activities (including installation and commissioning) of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction
• Conduct basic fault finding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations
• Conduct all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organisational, safety and health obligations are met. Adheres to all relevant aspects of the risk control elements.
• Provide detailed and accurate feedback on activities and compiles clear and concise reports for submission to the line manager and/or technical support to enable informed decisions to be made to resolve product issues
• Undertake routine stock audits and take responsibility for ordering and booking of spares for site stock.
• Undertake the set-up, operation and maintenance of software products and monitoring platforms
• Use Edwards processes and operating platforms to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion

What you will have:

We know that passionate people provide the best service, hence attitude is the key criteria for us. You describe yourself as a proactive, engaged, driven person, eager to be the face to the customer and represent Edwards and Atlas Copco Vacuum.

Your skills and experience will include:

• Previous experience working in a field service and/or technical support role – ideally customer facing
• University or formal qualification in a mechanical, electromechanical or an electronics discipline
• A passion for working in a scientific/technical environment
• Able to use computer software to record data and write reports
• Excellent communication and customer service skills
• The ability to work independently and as part of a team
• Experience in Vacuum or similar would be an advantage
• Full valid UK Drivering License
• Occasional travel to customer sites and workshops / offices within the CC territory as required
• Live within a 25 miles radius of Wilmslow

What you can expect from us:

• At Edwards, we believe in challenging the status quo, always looking for ways to improve things.
• Our cutting-edge technology and great ideas allow us to innovate for the future and service is one of the strategic growth pillars for the Group.
• We offer a wide range of career opportunities within the Atlas Copco Group, out of which 5 are from specific service divisions.
• We believe it is passionate people who make things happen.
• As a service technician you are seen as a brand ambassador and our face to our customers.
• We invest in your development and give you many training and learning opportunities.
• With us, you lead your own career path and you are empowered to act.
• We give highest flexibility when it comes to working conditions.
• We give you freedom with accountability and a variety of tasks you are independently working on.
• We ensure that you feel part of a team and provide good network opportunities.
• We trust in fair and attractive compensation package and benefits package.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.