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Summary

Our online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge .com?

You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!

About the Role

A role is required to support the wider Home, Furniture & Beauty trading team in delivering a world class online customer experience in line with the set commercial objectives and digital strategy. Managing the delivery of the customer experience across all channels including web, tablet, mobile and in-store ordering devices. This is an exciting role in a fast paced environment and a candidate with a high level of self-motivation and drive who is happy to manage multiple priorities and deliver to a high standard.

• Planning and executing department landing pages and key campaign and promotional events on site
• Working with marketing to ensure aligned customer experience across all channels
• Analyse sales performance of web metric tools and make recommended changes on site based on data analysis. Monitor and analyse key web analytics to improve the customer journey
• Oversee M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
• Review site merchandising daily to ensure we are presenting the best customer experience to our customers across all devices
• Support the Trading Manager in weekly performance probes and make recommendations to drive sales and conversion
• Identify opportunities for customer journeys, products, and development
• Identify daily and weekly trends in trade numbers and make recommendations
• Support in ensuring all promotions including sale are correctly set up and executed
• Collate and support information for lessons learnt/PIRs and run rate meetings

About You

• Passion for online, willingness and desire to learn new things with a can do attitude and a drive to do the right thing for the customer
• Attention to detail is a must
• Ability to prioritise workload, plan and to work to deadlines
• Ability to work across larger teams and to work alone
• Ability to analyse and report information
• Competitor and commercial awareness and ability to perform competitor analysis
• Understanding of trading, merchandising, and promotions
• Ability to develop relationships with appropriate areas within M&S.com and the Business Units
• Ability to work with agility on trading priorities
• Understanding of natural search/SEO and other key marketing levers would be beneficial
• Good level of Microsoft Office skills

What's in it for you...

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values. We offer a flexible / hybrid approach - talk to us, if it’s meaningful to you, it’s important to us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.
• A first class welcome to M&S with a tailored induction.
• 29 days holiday including bank holidays!
• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• A wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance
• Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes

#LI-CA1

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.