Online Team Leader

Online Team Leader Bridport, England

Morrisons
Full Time Bridport, England 10.56 - 12.04 GBP Today
Job description

To consistently deliver really great customer service by truly putting the Customer at the heart of everything you do, and focusing on the customer standards. To effectively communicate and coordinate the team of colleagues within the Home Delivery department consistently deliver outstanding performance and who demonstrate an uncompromising focus on the customer experience. Ensure the team follow the routines and practices required within the Home Delivery department to ensure on time completion of every order.
Accountabilities:
Customer
  • Deliver the company's plan for service by creating a culture that delivers outstanding service to all our customers
  • Listen to our customers and build strong relationships across he store, using these relationships to continually improve the service levels across your department
  • Create an engaging Department environment where colleagues are trusted to place customers at the heart of everything they do and can actively contribute ideas for improvement

Colleague

  • Engage colleagues both within your department and other departments to create a culture of cross functional working
  • Engender a supportive and performance driven department culture where achievement and contributions are recognised and rewarded.
  • Lead and develop colleagues to deliver performance against plan and ensure that they fully deliver the tasks they are accountable for

Operational

  • Analyse department data to identify opportunities and risks and use this to develop a plan of action with the Home Delivery Manager
  • Deliver high store standards and operational and statutory compliance across the department ensuring delivery of exceptional service, quality and shop keeping standards
  • Ensure all policies, procedures and legal obligations are followed as specified by the company.

Sales and Profit

  • Assess costs of all activates
  • Look for ways to simplify and speed up processes

Online Team Leader
Morrisons

www.morrisons.jobs
Bradford, United Kingdom
David Potts
$10+ billion (USD)
10000+ Employees
Company - Public
Grocery Stores
1899
Related Jobs

All Related Listed jobs

Delivery worker
Pertemps Network Group Harwich, England 13.37 GBP HOURLY Today

A full UK manual driving licence (in your current UK address), with no more than six penalty points is essential, but a clean licence is preferred.

Radiographer
North West Independent Hospital Belfast, Northern Ireland 28522 - 37164 GBP ANNUAL Today

Permanent Graduate 31,286, 1 years + Experience 35,000 Kingsbridge Private Hospital, Lisburn Road, Belfast. Relevant Training Funded by Company.

Luxury Fragrance Specialist (Manchester)
Roja Parfums Holdings Ltd Manchester, England 25000 GBP ANNUAL Today

As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty

systems administrator
InnovMarine Remote 100000 - 82000 CAD ANNUAL Today

InnovMarine is growing again! We're seeking additional talent to contribute their energy and enthusiasm and help progress our many projects and...

Hospitality Team Member - The Donkey Derby
Greene King Chesterfield, England 17808 - 20958 GBP ANNUAL Today

Je werkt aan het opbouwen van duurzame relaties met zowel bestaande als nieuwe key accounts zonder daarbij de commercile korte-termijn doelstellingen uit het