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Job description

Online Sales Consultant

Founded in 1979, as a family business we at C W Sellors are proud of our heritage and prestigious reputation as luxury jewellers.

In recent years we have developed into a leading high-end jewellery and watch specialist, sourcing, manufacturing and importing luxury jewellery from all around the world. We proudly have a network of 18 stores and a strong online presence, employing over 180 employees. This allows us to showcase the finest jewellery and watch collections to customers in the UK and across the world. We have a passion for helping our customers to select the perfect items of jewellery or watches. We pride ourselves on delivering the very best shopping experience.

Despite our growth and success, we still remain true to our core values of providing world class customer service, care and the highest quality jewellery.

We offer excellent progression, personal development and long-term career opportunities.

We have a permanent full-time Online Sales Consultant vacancy based within our vibrant e-commerce sales office working 42.5 hours a week, five days out of seven.

As an Online Sales Consultant you will be at the forefront of our business, interacting with customers and providing a world class customer service.

Key Responsibilities:

• Converting client product enquiries into sales.
• Manage and generate leads and sales via email, live chat and telephone.
• Answering customer enquiries, providing information on products and services.
• Processing payments, negotiating sales and confirming customer orders.
• After sales service such as managing any customer returns, converting them to a positive outcome and their next purchase.
• Making recommendations to management regarding areas of sales that need adjustments to align with market trends
• Coordinating sales activities in liaison with other relevant internal departments
• Managing a pipeline of customers with a CRM focus

Skills and experience for Online Sales Consultant:

• Excellent communication skills – written and verbal as you will interact with clients via phone, email and live chat.
• Proven track record in delivering outstanding customer service and achieving sales KPI’s
• Must be available to work weekends on a rota basis, with flexibility required in seasonal busy periods.
• Able to work on own initiative and thrive under pressure
• Previous experience working in a sales environment
• Previous experience working for a Jewellery and Watch retailer would be an advantage but is not essential

Package & Benefits:

Basic salary is dependent on experience. We also offer a discretionary company bonus scheme, after a qualifying period, pension scheme, generous staff discount and on the job and Brand lead training schemes.

We are proud to offer ongoing support and training to ensure our employees are the very best in the industry.

Apply today and start a magical career with C W Sellors Jewellers.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Ashbourne, DE6 3FA: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: In person