Online Customer Service Agent / Community Manager - Remote Working

Online Customer Service Agent / Community Manager - Remote Working Remote

Socialbear
Full Time Remote 10.5 GBP HOURLY Today
Job description

We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 8 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.

Socialbear is a global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.

This role is on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.

Hours of work:

16-35 hours per week remote-work from Monday to Sunday.

To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. Previous experience within customer service or communicating with brands online using a Social Media Management tool would be a great asset.

Key Skills - Customer Service Agent / Community Manager

  • Understanding of Social Media Management tools and how to undertake online customer service
  • Customer support
  • Excellent written and verbal communication skills
  • Superb time management
  • Copywriting and proofreading
  • Knowledge of Community Management for high profile clients (training provided)
  • Respond to customers in a timely manner
  • Use of Slack, Google Suite, Microsoft Teams and collaboration tools
  • Passion for delivering excellent customer service
  • Interest in moving into an Account Manager role in the future, to help us improve our customer service offerings to our extensive client list.

Roles & Responsibilities

  • Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.
  • Reporting into Account Manager.
  • Manage the day-to-day Community Management or Customer Support
  • Effectively responding to all Community Management responses.
  • Time tracking and reporting on client social media account usage.
  • Pro-actively escalating and spotting potential PR threats, and following moderation briefs.
  • Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.

What's on offer

  • Monthly invoice paid within 24 hours
  • Standard hourly rate: from £10.50
  • Great working environment - regular digital socials and outgoing team

Application deadline: 02/06/2023

Job Types: Full-time, Part-time, Freelance

Salary: £10.50 per hour

Job Types: Full-time, Part-time, Freelance
Part-time hours: 16-35 per week

Salary: From £10.50 per hour

Benefits:

  • Work from home

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Experience:

  • Online Customer Service: 1 year (preferred)
  • Freshdesk, Zendesk or Sprinklr: 1 year (preferred)

Work Location: Remote

Application deadline: 02/06/2023
Expected start date: 08/06/2023

Online Customer Service Agent / Community Manager - Remote Working
Socialbear

Related Jobs

All Related Listed jobs

Healthcare Assistant Fracture and Orthopaedic - Huntingdon
North West Anglia NHS Foundation Trust Huntingdon, England 20270 - 21318 GBP ANNUAL Today

Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services. Access to the NHS Pension Scheme.

Kitchen Team Member
Coop Kitchen Frome, England 10.5 - 11.5 GBP HOURLY Today

Communicate special orders to the kitchen team leader. We're looking for energetic, enthusiastic and dependable Kitchen Team Members who are responsible for

Care Support Worker
National Star Hereford, England 11.03 - 13.78 GBP HOURLY Today

Opportunity to access a wide range of training, including the Level 2 qualification in Adult Care for those new to care and support work.

Trainee Project Engineer
Protec Fire Detection London, England 23000 - 27000 GBP ANNUAL Today

You must be smart in appearance, pleasant in attitude and capable of communicating diplomatically to strengthen customer relationships.

Kitchen Assistant - MOXY London Heathrow Airport
Hotel Co 51 London, England 21000 - 25095 GBP ANNUAL Today

The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small