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Job description

At Bathrooms and Showers Direct, we strongly believe that ‘people buy from people’ and that our team members are our most valuable asset.

We take time to invest in developing our team members and ensure we provide them with the correct guidance and tools needed to do their job. In turn, this allows our team to provide the best customer experience possible. We are always looking for enthusiastic, positive, and motivated people to join our team.

Online Customer Services Team Member

We have an exciting opportunity with our Online Customer Services Team located at our Head Office in Enfield. Your primary objective will be to provide superior customer services and help grow our product offering.

You will be responsible for:

• Communicating effectively through email, live chat, and on the telephone with our customers.
• Proactively managing customer enquiries in adherence to company policies and procedures.
• Resolving customer questions and complaints in a manner that will result in a positive outcome.
• Collaborating and working positively with other company departments.
• Review supplier brands and help publish new products on the website.
• Assist in day to day management of our social media sites.
• Being proactive and providing ideas and suggestions to help continually improve our service offering to our customers.

Key skills and attributes:

• Previous experience of working in a Customer Service role is preferable.
• Computer literate with ability to use Excel and Outlook. Knowledge of G-Mail is also helpful.
• Ability to work under pressure, be a self-motivator who is willing to go the extra mile.
• Great written and telephone communication skills.
• A pro-active team player with the ability to work on your own initiative
• An open mind with the ability to learn and adapt quickly.

Salary – OTE £23,000

Hours – 32.5 – 40 per week pro rata

If you would like to apply for this exciting position please submit your latest CV

Date : 4th January 2023

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

Salary: Up to £23,000.00 per year

Benefits:

• Company pension
• Profit sharing

Schedule:

• Holidays
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

COVID-19 considerations:
Fayers are fully Covid-19 compliant

Ability to commute/relocate:

• Enfield EN1 1FS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work Monday to Friday between the hours of 08:00 and 17:00?

Experience:

• Customer Service or Admin: 1 year (preferred)

Language:

• English (required)

Work Location: One location

Application deadline: 31/01/2023