Online Benefits Account Manager Remote
Job description
Job description
Employee Benefits Collective are looking for an Account Manager to join our growing Online Benefits Team. You will deliver effective solutions to our customers ensuring that we use technology to create exceptional employee experiences. You will be offering advice and support to customers on benefit options, working closely with the wider EBC team to deliver on the agreed scheme designs, and proactively managing the customer relationship.
About us
Employee Benefits Collective specialise in Employee Benefits Consultancy. We pride ourselves on the fantastic partnerships we have built with providers, employers, and their people, to bring the highest quality employee benefits provision at a fair price. We offer flexible, cost-effective employee benefits for companies of all sizes. We believe improving the health, pensions & wellbeing of your staff is the right thing to do & it's our mission to make it achievable for any employer.
The role
You will be working as part of the Online Benefit team by supporting the Head of Online to set up and manage new clients, look after the day to day management of client accounts and form and develop relationships with corporate clients.
You will work with external clients on processes and work with the wider EBC team on client configuration.
Other responsibilities include:
- Looking at new business opportunities
- Completing payroll reporting
- Completing monthly client data updates
- Undertaking administration of online benefits as required
- Understanding and providing accurate information regarding benefit options
- Effectively communicating with other departments
- Reconciling data at month end for Online benefits clients
- Building effective relationships with clients
- Managing membership mailbox with clients queries on a day to day basis
What you bring to the role:
- Excellent level of computer literacy, including Outlook and all Microsoft Office functions. Strong Excel skills would be an advantage.
- Confident communicator with excellent written and verbal communication skills
- Confident and resilient with a strong work ethic
- Self-motivated and enthusiastic
- A reflective and committed approach to own professional and personal development
As part of the role, you will need to be prepared to travel quarterly to meet with the Head of Online Benefits.
What we can offer you:
- Competitive salary - £25,000-30,000 per annum
- 25 days annual leave plus 8 days bank holiday
- Pension scheme
- Life income protection
- Benefits platform
- EAP scheme
- Training and supportive team
- All Equipment needed to deliver your role
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education:
- GCSE or equivalent (preferred)
Experience:
- Account management: 1 year (preferred)
Work Location: Remote
