Onboarding Operations Officer (9 Month Contract) London, England
Job description
At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.
We think working here is great, but we’re understandably bias. Click here to explore Life at Octopus.
What’s in it for you?
This is an exciting 0pportunity to join a fast paced Operations team on a 9 month FTC. You'll work closely with various Operations team’s, the Sales & Customer team and Compliance to ensure the client experience is as smooth as possible. A range of regulatory requirements must be adhered to, as well as identifying opportunities to streamline and enhance current processes in order to effectively manage stakeholder expectations.
The team:
We’re looking for an Onboarding Officer to work within Operations reporting to the Back Office Manager. The Onboarding team sit within Octopus Operations team, overseeing the successful take-on of new clients and new investments.
What will you be doing?
- Data entry for application processing
- Handling, banking cheques and processing client money
- Completing necessary investigations to ensure applications are compliant with our internal and external regulations – liaise with various stakeholders
- Daily management of own workload to ensure that both new and ongoing work items are completed in a timely manner
- Managing a busy inbox and adhoc queries from internal stakeholders
- Help with streamlining procedures and processes
Ideally, you’ll have:
✅Strong eye for detail and ability to work precisely and exactly is imperative
✅Ability to prioritise and multi-task whilst working under pressure
✅Able to adhere to strict daily and adhoc deadlines
✅Customer focused
✅Must be comfortable using technology and leveraging digital applications
✅Experience with AML/KYC
We encourage you to apply even if you don’t tick every box. What’s the worst that can happen?
This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast paced and dynamic business, we can deliver on that.
Additional Information
What we offer
✈️ Untracked holiday
Hybrid working – most of our people spend 50% of their time in the office
- Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, employee assistance program & more
❤️ Life insurance, critical illness cover and income protection
Private medical insurance for you and your family
Electric vehicle leasing
The option to work overseas up to a month per year
Our Values
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.
We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.
