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Do you want to be part of a critical role ensuring new bank members feel welcomed and are fully informed of the benefits of joining NHS Professionals National Bank and be part of a great team. If yes, we would love to hear from you!

Role summary:

Your role is crucial to help build an emotional commitment from our bank members through providing the highest level of customer service.

You will be a key contact to bank members who wish to join the organisation and introduce and illustrate the benefits and services provided by NHS professionals.

You will ensure all applicants go through the NHSP onboarding process seamlessly and that they fully understand what is required of them to be work ready and remain compliant throughout their time with NHS Professionals. You will personally drive outstanding customer service, hand holding applicants through the experience, resulting in positive feedback with no delays or obstacles accessing and booking shifts and less queries coming in post deployment.

• Illustrating benefits of working with NHS Professionals
• Ensure applicants are fully compliant (in line with Home Office, Framework and NHSP guidelines) and they remain compliant throughout their time with NHS Professionals to ensure they can access shifts without delays
• Monitor and manage Applicant Tracking System to ensure applicants move through at pace and any blocks are resolved within a timely manner
• Work through the onboarding pipelines within a timely manner to ensure applicants are processed and engaged in line with the priorities of our clients and to review and fix issues for an applicant to continue their onboarding journey
• Liaise with and update recruitment colleagues proactively on pipelines, issues, and milestones
• Monitor the assessment of Bank Member profiles to ensure they remain compliant, and ensure any actions required are pro-actively managed
• Keep up to date with and adhere to current and changing home Office guidelines ensuring your training is kept up to date
• Immediately Highlight any relevant risks which need reporting to the National Bank senior leadership team ensuring they are flagged correctly

Applicant Experience

• Deliver a pro-active, positive applicant experience and aim for first contact resolution with every interaction
• Communicate with applicants via telephone and email, meeting agreed service levels
• Act in the best interest of the applicant always, keeping them up to date on their journey and engaged in the process with the aim to reduce time to hire
• Carry out face to face document checks when required on site

• Keep up to date with all training and scripts and promote an environment of trust and inclusiveness for ongoing best practice and continuous improvement
• Work to set KPI’s, objectives and targets to manage your workload through pro-active contact and engagement
• Deal with change in a positive way and highlight any concerns to your manager
• Ensure you have the tools, training, and scripts available to you to support yourself in your role
  
• The successful candidate should have access to a car as the role entails travel to client sites

• Experience of working in a customer/person centred role
• Strong organisational skills to ensure achievement of KPIs such as revenue generation
• Ability to deal with conflicting agendas and fluctuating priorities which includes initiating and co-ordinating activity across multiple teams
• Proven ability to work autonomously with the ability to develop their own solutions
• Ability to monitor individual performance against targets
• Excellent time management and forward planning
• Ability to work at pace with high volumes of work
• Ability to work as part of a wider team and manage own workload
• Ability to form good rapport very quickly and sustain that relationship through challenges.
• The successful candidate should have access to a car as the role entails travel to client sites across the South West