On-Board Host Norwich, England
Job description
£18964
Are you looking for an opportunity?
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!
We have an excellent opportunity to join our On-Board Catering Team based at Norwich Station.
The Role
The Key Focus of this role is the retailing of Food and Drink On-Board our trains between Norwich and Liverpool Street from either the Cafe Bar or via an At-Seat Trolley Service. You will use your skills to drive sales and provide a high level of Customer Service as part on an On-Board Team and in addition to service duties will include providing information and assistance to passengers and some light cleaning duties.
This position will require you to work a combination of early starts, late finishes, and weekends.
The suitable candidate must be able to get to the early shifts by their own means of transport. The role entails an average of 35 hours per week.
Full uniform will be provided, to ensure that you embrace our values and brand as a business.
Published Salary is a starting point with Salary increases every 6 months over a 2 year period to the full rate of £21,636.
What we are looking for
We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers. This role can be physically demanding, and applicants will need to be able to move a trolley through the train.
Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times.
Experience in a Customer Service environment is desirable however full training will be provided.
The closing date for all completed applications is on Friday 12th May 2023
*Please note vacancies can close earlier due to high influx of candidate applications*
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
- Genuine … be welcoming, customer-centric and respectful
- Professional… be solution-oriented, accountable and delivering to promises
- Proactive … be progressive, innovative and decisive
- Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!
What can we do for you?
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
