office manager Atlanta, GA
The Fox Theatre - Atlanta
Full Time
Atlanta, GA
48600 - 34948 USD ANNUAL Today
Job description
ASSISTANT TICKET OFFICE MANAGER | FULL-TIME | FOX THEATRE
Department: Ticketing
Days/Hours: Variable schedule including daytime, evening, weekend, and holiday hours as necessary for show or department schedule
Position Type: Full-Time, Exempt
The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Assistant Ticket Officer Manager.
Department: Ticketing
Days/Hours: Variable schedule including daytime, evening, weekend, and holiday hours as necessary for show or department schedule
Position Type: Full-Time, Exempt
The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Assistant Ticket Officer Manager.
The Assistant Ticket Officer Manager ensures successful operations of the Fox Theatre Ticket Office by providing administrative and technical support, which includes proactive and timely customer relations that align with the Fox Theatre brand.
Major Responsibilities:
- Manages the ticket inventory, including creating show builds according to promoter specifications, building ticket offers and discounts, managing inventory, setting up pre-sales, on-sales, and fan club offers, and providing reports as needed;
- Analyze and create financial reports in all ticketing systems, including reporting statistics, event statements, daily recaps, event settlements, and customer data;
- Maintain and support all ticketing system users in sales and reporting tools;
- Log and report all guest service communications and ADA requests in the CRM System;
- Coordinate with all departments to ensure that internal and external guest ticketing needs are being met and exceeded;
- Serve as liaison for guests with disabilities regarding ticket purchases and access to ticket distribution systems;
- In the absence of the Ticket Office Management, manage the day-to-day operations of the Ticket Office, including the Ticket Office personnel;
- Other duties as directed.
Knowledge, Skills, & Qualifications:
- Associate's Degree preferred.
- Must have a minimum of 2-3 years of experience working in a ticketing environment;
- Must have experience conducting financial reconciliations, statements, and reporting;
- Must have extensive experience working with ticketing software (preferably Paciolan) and Microsoft Office Products;
- Must have experience working in an environment where customer service is a priority;
- Must be able to maintain a positive attitude at all times;
- Must have demonstrated competencies in oral and written communications, customer service, and business ethics.
Essential Physical Requirements:
- Should be able to remain stationary for long periods;
- Should be able to traverse the venue, including moving between floors;
- Occasionally required to stoop or lift light materials or equipment.
Other Requirements:
- Must be able to work variable shifts including days, nights, weekends, and holidays as needed;
- Successful applicants must be able to pass a post-offer, pre-employment background check.
Full-Time Benefits Package Includes:
- Eligibility to participate in Group Health, Vision, & Dental Insurance Plans;
- Employer Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance;
- Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts;
- Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program;
- Paid Time Off including Vacation, Sick, and Holidays.
About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terrace. The Fox’s premium Marquee Club presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.
Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.
About the Marquee Club Presented by Lexus
The Marquee Club Presented by Lexus is the Fox Theatre’s premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; three rooftop environments, including the climate-controlled Conservatory, patio covered Arcade Terrace and the outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more. Additional amenities include priority pre-sale ticketing notifications, concierge guest services and self-parking access to an adjacent lot for some membership levels.
Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.
Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.
The Fox Theatre - Atlanta
www.foxtheatre.org
Atlanta, GA
Allen Vella
$5 to $25 million (USD)
201 to 500 Employees
Nonprofit Organization
Sports & Recreation
1974
