office manager York, England
Job description
Novotel York Centre is a 146 bedroom hotel with a swimming pool, restaurant & bar as well as conference facilities. We completed our full refurbishment and extension in 2019.
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
· Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
· The Front Office Manager position revolves around:
· -Ensuring all guests' journeys through the hotel are hassle-free, pleasant and memorable
· -Developing a proactive, guest centric and focused team
· -Achieving the best possible financial results for your department
· Snapshot on responsibilities:
· Gains guest loyalty via developing good relationships.
· Regularly checks the quality of the service provision available.
· Anticipates guests' needs and takes them into consideration.
· Handles guest complaints and provides a rapid solution.
· Organises VIP welcome when necessary.
· Carries out recruitment of team.
· Trains & coaches team on procedures.
· Ensures the brand and/or Group's loyalty programme is promoted to guests.
· Ensure that staff has good knowledge of rates, segments and hotel promotions.
· Ensures the application of hygiene, safety and environment regulations
· Applies and ensures application of the hotel's security regulations (in case of fire etc),
· Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc),
· Is responsible for the security of people and property in the area under his/her remit.
If you feel you are the right candidate for the role as our Front Office Manager, please ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the NOVOTEL YORK CENTRE you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job Types: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- York, YO10 4FD: reliably commute or plan to relocate before starting work (preferred)
Job Types: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Tips
- Yearly bonus
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
Work Location: In person
