office manager London, England
Environmental Resources Management
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Location: ERM, Exchequer Court, 33 St Mary Axe, London, EC3A 8AA
www.erm.com
Reports to:
Facilities Operations Manager – Northern Europe
Persons reporting to them:
Receptionist
Housekeeper (from our Cleaning Contractor Partners)
Works with:
1 other receptionist and 1 Housekeeper
Liaises with:
Internal departments such as IT and Facilities Helpdesks together with PA’s Consultants and administrators
Hours:
Monday to Friday covering 8.30 to 5.30 with 1 other person
This role will principally cover the hours of 9.30-5.30 less 1hr for lunch
This successful person will be required to work from the office. This is not a home-based role
Main roles and responsibilities
Primary tasks:
- This is a Front of House receptionist role with primary focus to provide a professional customer experience for visitors, staff and guest, both in person, via email or telephone.
- Ensure the environment such as meeting rooms and office environment is well presented and maintained at all times.
They will also be responsible for:
- Directing, reviewing and monitoring the Housekeeper to ensure things are kept in order and that a prompt response is made to ensure the office is presented well
- Managing staff returning to the office and to assist in planning and reviewing staff office attendance
- Providing office orientations to new starters, including recent acquisitions, and visitors/guests
- Taking ownership to guide and support new starters including recent acquisitions and to be the go-to person to help facilitate their on-line booking requirements, eg desk bookings
- Providing access cards and update systems
- Arranging couriers, post and taxis
- Working with others such as the Facilities Helpdesk and Facilities Operations Manager to ensure the London Office is presented and maintained well
Person & Skills
- Previous Reception, Front of House, office Management experience
- Professional reception manner with a welcoming disposition
- quick leaner, can do approach and ability to multi task
- Ability to quickly become an ambassador for ERM for its visitors, staff and guests
- Taking ownership to receive guests and ERM staff (and acquisitions who won’t know how things are done).
- Confident and aware - Providing office orientations inc fire exit arrangement
- Ability to learn systems - such as desk booking system, switchboard (Teams), access control and Helpdesk system and COVID/health control measures
- Eye for detail – meeting room tidiness, washroom cleanliness, workstations that are well equipped and always fit for use
- Excellent verbal and written communication
- Use of Teams
- Excel – good to intermediary
- Powerpoint – an advantage
- Previous experience in a professional consultancy environment – desired but not essential
To Apply
We aim to build an inclusive culture by identifying, acquiring, developing and retaining a highly skilled and high performing workforce which reflects the diverse global marketplace in which we operate, regardless of gender, ethnicity, religious preference, sexual orientation, physical attributes, educational background.
If you share our value and are interested in this role, please send your CV and cover letter (in English) with your salary expectation.
ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.
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About Environmental Resources Management
CEO: Tom Reichert
Revenue: $500 million to $1 billion (USD)
Size: 5001 to 10000 Employees
Type: Company - Private
Website: www.erm.com
Year Founded: 1971
Environmental Resources Management
www.erm.com
London, United Kingdom
Tom Reichert
$500 million to $1 billion (USD)
5001 to 10000 Employees
Company - Private
Business Consulting
1971
