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office manager London, England

Environmental Resources Management

Full Time London, England 10.56 - 12.04 GBP Today

Job description

Location: ERM, Exchequer Court, 33 St Mary Axe, London, EC3A 8AA

www.erm.com

Reports to:

Facilities Operations Manager – Northern Europe

Persons reporting to them:

Receptionist

Housekeeper (from our Cleaning Contractor Partners)

Works with:

1 other receptionist and 1 Housekeeper

Liaises with:

Internal departments such as IT and Facilities Helpdesks together with PA’s Consultants and administrators

Hours:

Monday to Friday covering 8.30 to 5.30 with 1 other person

This role will principally cover the hours of 9.30-5.30 less 1hr for lunch

This successful person will be required to work from the office. This is not a home-based role

Main roles and responsibilities

Primary tasks:

This is a Front of House receptionist role with primary focus to provide a professional customer experience for visitors, staff and guest, both in person, via email or telephone.
Ensure the environment such as meeting rooms and office environment is well presented and maintained at all times.

They will also be responsible for:

Directing, reviewing and monitoring the Housekeeper to ensure things are kept in order and that a prompt response is made to ensure the office is presented well
Managing staff returning to the office and to assist in planning and reviewing staff office attendance
Providing office orientations to new starters, including recent acquisitions, and visitors/guests
Taking ownership to guide and support new starters including recent acquisitions and to be the go-to person to help facilitate their on-line booking requirements, eg desk bookings
Providing access cards and update systems
Arranging couriers, post and taxis
Working with others such as the Facilities Helpdesk and Facilities Operations Manager to ensure the London Office is presented and maintained well

Person & Skills

Previous Reception, Front of House, office Management experience
Professional reception manner with a welcoming disposition
quick leaner, can do approach and ability to multi task
Ability to quickly become an ambassador for ERM for its visitors, staff and guests
Taking ownership to receive guests and ERM staff (and acquisitions who won’t know how things are done).
Confident and aware - Providing office orientations inc fire exit arrangement
Ability to learn systems - such as desk booking system, switchboard (Teams), access control and Helpdesk system and COVID/health control measures
Eye for detail – meeting room tidiness, washroom cleanliness, workstations that are well equipped and always fit for use
Excellent verbal and written communication
Use of Teams
Excel – good to intermediary
Powerpoint – an advantage
Previous experience in a professional consultancy environment – desired but not essential

To Apply

We aim to build an inclusive culture by identifying, acquiring, developing and retaining a highly skilled and high performing workforce which reflects the diverse global marketplace in which we operate, regardless of gender, ethnicity, religious preference, sexual orientation, physical attributes, educational background.

If you share our value and are interested in this role, please send your CV and cover letter (in English) with your salary expectation.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

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About Environmental Resources Management

CEO: Tom Reichert
Revenue: $500 million to $1 billion (USD)
Size: 5001 to 10000 Employees
Type: Company - Private
Website: www.erm.com
Year Founded: 1971

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