Office Manager Glasgow, Scotland
Job description
Exciting opportunity to work within a highly successful family business! Versatile role with lots of development potential.
A Bit About Us...
Craigendmuir Limited is a small but busy company located in Stepps, Glasgow. Our key focus is providing exclusive homes for the 50+ community in our residential park. Our holiday park has a Scottish Tourism 5 Star rating. We are seeking a suitably qualified individual to fulfil the key role of office manager in our busy park.
About the Job…
You will be responsible for organising and coordinating office operations and procedures in order to ensure organisational effectiveness and efficiency. You will be in charge of supporting and supervising staff to enable them to fulfil their roles and potential, and support the Directors by undertaking a variety of administrative and clerical tasks. There will be plenty of opportunities to learn new skills and adapt to a variety of tasks.
Salary: £27,000 - £32,000 /annum, depending on experience and hours/days worked
Semi-flexible hours available, Monday - Friday, weekends and out of office/emergency hours as required
Hours: 30-45 hours per week
Benefits: Relevant training courses available, auto-enrolment into pension scheme, 28 days holiday
On application, candidates will have to complete a clerical task related to Red Deer Village’s operations to prove success in the role.
Main Responsibilities
Implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Administer and liaise with 3rd party for company HR processes, including but not limited to personnel records, internal communication, contracts, inductions and exit records, sick and holiday leave, health & safety record documents, disciplinary processes, policies and complying with changes in legislation. This includes creating and implementing new policies and procedures.
Handle recruitment, induction, appraisal and staff interview processes, as well as staff development, reviews and absence management.
Managing employees to ensure that all daily, weekly and monthly tasks are completed to standard and in a timely manner.
Create and implement health and safety documents such as risk assessments, procedures and policies. You will be responsible for the company’s health and safety, which includes organising training courses for staff and ensuring full compliance with current legislation.
Maintain office services and efficiency by organising office operations and procedures, planning and implementing office systems, controlling correspondence, equipment procurement and creating filing systems.
Have a basic understanding of social media and advertising. This includes creating social media posts, liaising with third party social media companies, creating blogs, introduce interesting ideas and special incentives and capture images from around the park.
Provide administrative support for the Directors as required including scheduling meetings, maintaining calendars, doing research and creating reports.
Manage office budget and accounts through the use of databases.
Process expenses and invoices.
Manage office and park supplies inventory and place orders as necessary.
Increase company profits through enquiry follow-ups, making visitor appointments and speaking to customers about homes for sale.
Run holiday park day-to-day operations, such as create bookings, check in customers and operate online booking system.
Ensure park residents comply with Mobile Homes Act Agreement terms and conditions and park rules.
Oversee office and park facilities and ensure that they are at an impeccable standard at all times.
Answer general phone calls, emails and postal correspondence with customers and suppliers, to ensure the after sales experience runs smoothly.
Deal with customer and resident queries/complaints in a friendly and helpful manner.
Key Skill Requirements
At least 5 years proven experience in a similar role
Qualifications related to the role are desirable, but not essential
Strong organisational and administrative experience
Ability to be flexible, adaptable, reliable and innovative
Supervising, monitoring and discussing problems with staff
Time management skills
Keen attention to detail
Must be dependable, trustworthy and have the ability to multi task and learn new skills
Customer service skills
Highly experienced in using Apple computers as well as a mixture of Apple and Microsoft software including Numbers, Pages, Word, Outlook and Excel
An understanding of legislation relevant to the industry, such as contracts and agreements.
Problem solving skills - ability to handle tricky situations and think on your feet
- References required
- Driving license preferable
- Basic criminal disclosure check required before confirmation of employment
Job Types: Full-time, Permanent
Salary: £27,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Glasgow G33 6FQ: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
