Office IT Customer Experience Specialist Newbury, England
Job description
Location: Newbury / London (Blended - Home & Office)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What You’ll Do
- Collaborate globally to achieve centralised and standardised services.
- Champion the value UKOIT and reduce the duplication of efforts.
- Champion the “voice of the customer” in all forums and provide insight to requirements.
- Build strong connections with customers across departments to seek feedback and improve upon service offerings.
- UK Office IT portal content ownership, including delegation of work.
- Service Lead for UK Office IT Live Chat function including monthly reporting and service improvement.
- Drive the expansion and growth of the Live Chat service to other markets, providing value and great customer experience.
- Ability to provide second line support when required.
Who You Are
- Previous experience in delivering exceptional customer service in a large organisation and/or experience of working in a similar role.
- Strong understanding of customer requirements on Office IT.
- Excellent attention to detail.
- Clear communication and be able to work with customers to find solutions to problems.
- Highly organised with the ability to work in a fast paced, structured manner to meet tight deadlines.
- Strong understanding of Microsoft Operating Systems and applications
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Posting End Date: 25/08/23
