Find More Than 10K+
United Kingdom Jobs

The role

This post is required to work within a fast-paced environment with established procedures with minimum supervision whilst providing very high-quality customer service to visitors, students and/or staff .

To be the primary contact for personal, telephone and email enquiries received by the International Office. To work closely with the Office Manager and provide administrative support to the Director International, the five Teams across the International Office including the Overseas Offices (and occasionally across the Division and University).

The post holder will support the development and delivery of the International Office’s objectives and administratively support the work of the various projects and activities.

What will you be doing?

• Customer service: welcoming and assisting internal and external visitors, answering queries by phone, email, and in-person whilst being culturally aware (including occasional reception cover for the Division).
• Purchasing: managing all purchases, invoicing and deliveries for the team, ensuring sufficient stock levels of all required items
• Supporting the team; Together with Office Manager assisting with/overseeing/maintaining office processes and procedures, maintenance, H&S, cleanliness, various bookings and reservations and when additional help is needed (including events, annual leave cover, extra help during busy periods)
• Problem Solving; Solve queries including those of a more complex nature, judging when to refer or involve others.

You should apply if

The International Office are passionate about the work they do so are looking for like-minded individuals to join the team. The work is varied, stimulating and interesting, however fast-paced, and challenging at times - with changing priorities throughout the year.

Flexibility, adaptability, highly developed organisational skills, thinking on your feet and being able to work under pressure in a hectic environment - are key characteristics to thrive in the role.

To succeed in this role, it is advantageous to have a good understanding and experience of dealing with people from different nationalities and cultural backgrounds. Having a track record of high-quality customer service is desirable.

Previous experience of working in a customer-focused administrative or international role is essential.

Additional information

It is anticipated that interviews will take place on Thursday 30th March 2023

For informal queries please contact:

Andrea Eldridge, Office Manager

[email protected]

This advert will close at 23:59 GMT on Monday 24th April 2023

It is anticipated interviews will take place on Tuesday 2nd May

Available documents

• External Relations Further Particulars.pdf
• SUPP109616 - Office Assistant - JD 2.pdf