Office Administrator Chester-le-Street, England
Job description
Job title: Office Administrator
Location: Birtley, DH2 1ST
Salary: Up to £25,000 dependent on experience
Additional benefits: 25 Days Holiday + Bank Holidays, Company Pension, Free parking, Employee Assistance Programme, Life assurance.
Contract Type: Permanent
The Opportunity:
Part of the HW Martin Group of companies, Premier Waste Recycling are a leading provider of waste management services. With sites in Leeds and Durham, Premier Waste Recycling have the capability to cover West Yorkshire, South Yorkshire and the Northeast of England.
Due to our commitment to exceptional customer service, we have quickly established ourselves as a partner of choice for a number of reputable clients in a wide range of sectors and industries. We are offering you the chance to join a business where the focus is on delivering a quality service.
The Role:
We are seeking to recruit an Office Administrator to join our friendly team at the Durham site, supporting the Depot Manager in delivering an efficient, legally compliant and safe transport service whilst maintaining high levels of customer service.
Responsibilities and Duties (not exhaustive):
- First point of telephone contact for our customers
- Working closely with our operations & customer services teams to help ensure the best possible customer experience.
- Updating/maintaining records as required.
- Responding to customer queries and requests.
- Compiling customer reports.
- Completion of general administrative duties.
- Support the senior management team with general administrative duties when required.
- Support the broker desk with calls and administrative tasks when required.
- Compliance with the requirements of the company Management System.
- Ensure working safely always remains the highest priority in the execution of your duties.
- Efficiently control accurate processing of paperwork and electronic data relating to the transport operation, using the systems provided.
- Assistance with any other duties required which ensures the smooth day to day running of the operation.
Experience, Qualifications and Skills:
- Minimum 2 years’ experience in a customer facing role.
- Experience with Microsoft Word & Excel.
- Good attention to detail and accuracy.
- Able to meet deadlines.
- Works under own initiative
- Flexible, committed, and able to use your own initiative.
- Able to remain calm and focused in a fast-moving, ever-changing environment.
- Excellent communication and organisational skills
- Able to build strong working relationships and work in a team.
We are an equal opportunities employer and welcome applications from any suitably qualified persons.
