Job description
Deliver all reception, telephone and administrative duties in a courteous and friendly manner including efficient and timely message taking. Book patients into clinics using electronic booking systems, (SystmOne, Cerner EPR) and process discharge referrals. Responsibility for booking rooms within the health centre and assist with the preparation of meeting rooms as required. Liaising with parents/carers when ordering special equipment.
Carry out fire warden duties for community sites. General administrative duties: including; processing discharge referrals, sending and receiving emails, photocopying, filing, archiving, scanning and handling other correspondence promptly and efficiently. Use a range of software programmes to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations. Communicate with patients, the public and staff from other parts of the trust on a wide range of issues; always presenting an efficient, courteous and empathetic manner.
Order and take delivery of clinical and stationery supplies, including stock taking where necessary. Input data on to SystmOne and extract data from Cerner (EPR) as required. Liaise with, where appropriate, all internal and external organisations, (e.g. GPs, Facilities Management Contractor).
Maintain strict confidentiality in conjunction with the Data Protection Act. Be willing to work flexibly.