office administrator Stafford, England
Job description
The Vacancy
About Us
Nowell & Richards provide tailored insurance solutions for high-net-worth individuals so they can relax safe in the knowledge that their assets are appropriately insured. Established in 1976, Nowell & Richards are now part of the JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £200m of Gross Written Premium into the market annually.
Nowell & Richards have a range of specific insurance solutions to support a wide variety of exclusive private clients including successful corporate leaders, entrepreneurs, high-profile individuals and professional sportspersons. We analyse the market as independent brokers and use our extensive expertise to tailor the most appropriate insurance programme for their personal and corporate needs.
About the role
Due to continued growth and expansion, Nowell & Richards are seeking to appoint a Private Clients Insurance Administrator. This role will support our team with the compliant administration of Nowell & Richards client’s insurance policies, in relation to mid-term adjustments, queries and premium financing arrangements. This role ultimately helps our business provide a quality and compliant service to all our clients, whatever their requirement.
Key duties will include
- Assisting the team with all aspects of policy administration
- Dealing with first line enquiries from customers, advising clients on completion of tasks such as mid-term adjustments, general queries, documentation updates and finance arrangements.
- Processing payments and issuing receipts to clients
- Issuing accurate documentation to clients via post and email
- Ensuring that all business activity fully complies with FCA regulation and company policies
- Providing an exceptional level of customer care and professionalism at all times
- Other ad-hoc administration tasks as and when required
Required skills
- Excellent communication skills (both telephone and email)
- Able to work in an organised and efficient manner
- Able to work under pressure and be punctual in order to meet deadlines
- Good computer and typing skills
- Ready and willing to learn and retain information
- Knowledge of Microsoft Office applications including Word
- A genuine interest in progressing a career within the insurance industry
What we offer
- Competitive salary commensurate with level of experience
- Office based - hybrid options available following training
- Free parking
- Company Pension scheme
- Generous holiday entitlement
The Company
JMG Group is a private equity backed insurance broker, based in Guiseley, Leeds with regional office representation around the UK. We are a top 30 broker with 500+ employees and we are growing at significance pace following our MBO that took place in November 2020.
JMG Group place over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and ‘doing the right thing’ is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust processes are all central to our continued success.
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Stafford, Staffordshire: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Experience:
- Administrative experience: 2 years (required)
- regulated or legal / finance / insurance office: 2 years (preferred)
Work Location: In person
