office administrator Stirling, Scotland
Job description
The Park
Situated in the Trossachs National Park, we are both an owner occupier site and a touring and holiday park and are open 12 months of the year. We aim to offer a welcoming environment and you will get to know the owners on a first name basis as well as welcome holiday makers. We have a high level of repeat bookings and a variety of accommodation types.
The Role
We are seeking an enthusiastic and standards driven individual to join our park team. The role is diverse and will appeal to applicants who enjoy being busy and seek fresh challenges. Excellent customer service skills and a solid administration skillset are prerequisite to support the role. The position is a five day week, routinely working 8:30 – 17:00 , 5 days on, 2 days off, weekends essential
Customer & Team Interface - the below are examples only
- Welcome our guests and promote the Company and Park in a positive approach.
- Work as part of the reception team to ensure all telephone calls, online bookings and emails are answered efficiently and professionally with a particular focus on holiday reservations.
- Assist guests with local and tourism information.
- Listen and respond to guest queries and requests both in-person and by phone, liaising with necessary departments including housekeeping and maintenance to support the positive guest experience.
- Maintain a neat and orderly reception area both internally and external.
Administration Duties - the below are examples
- To ensure that all related administration work is kept up to date, and that all deadlines are met, prioritising workload to achieve this.
- Assist in the preparation of arrivals and departures ensuring the park management system is updated.
- Ensure compliance with GDPR and other regulatory bodies.
We are seeking:
- Natural team player
- Detailed administrator
- Excellent grammar and numeracy.
- An ability to multi- task, organise and problem solve.
- Confident IT user, MS Office - Email, Word& Excel
- Excellent communicator and telephone manner
Desirable Experience - (Not Essential)
- Working in a hospitality reception environment
- In-site bookings system (Camp Manager)
- First Aid Qualified
Job Type: Full-time
Salary: £21,500.00-£23,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 18/06/2023
Reference ID: Trossachs Admin
