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Office Administrator Newcastle upon Tyne, England

Gas Direct Ltd

Full Time Newcastle upon Tyne, England 10.91 - 11.24 GBP HOURLY Today

Job description

Position: Office Administrator

Department: Sales/Admin

Term of Employment: Permanent – Full Time.

Hours: 37.5 hrs. per week, Monday to Friday between the hours of 8.00am-5.00pm

Salary: £10.91 rising to £11.24 after probation period

Reporting to: Commercial Manager

About Us:

Gas Direct (formerly Dixons Gas) have been supplying Northeast Businesses with cylinder gases for over forty years and in this time have grown from a small family run company to one of the largest independently run cylinder gas suppliers in the UK and now continues to thrive as a subsidiary for Air Products PLC but with a stand-alone business identity and development plan backed up with robust financial strength.

We have an excellent reputation within the industry which has been achieved by remaining true to our core values:

An excellent customer experience is our primary aim.
Quality is a given at a good price for the customer.
Always provide the best value solution for our customers.
Our employees are our main asset.

Role Description:

The position available is a full-time role (37.5 hours) within the Order Management and Sales Ledger team in the Sales Administration Office. The role requires delivering a high standard of customer service as well as sales account management and order processing.

Role Responsibilities:

Responding to customer enquiries/order requests via telephone & emails.
Sales order, delivery & invoice processing
Posting orders to delivery scheduling teams
Data entry on excel & inhouse software systems
Opening & maintaining customer account structures
Taking card payments via telephone
Posting BACS, Card, Cash & Direct Debit payments to customer accounts
Resolving ledger queries

Ideal Candidate:

· A strong telephone manner

· Good communication skills

· Attention to detail

· Calm, respectful and professional in sometimes challenging situations

· Brings a positive and can-do attitude to the team.

Essential Experience / Skills:

Computer literate
Ability to complete set admin tasks
Reliable / Flexible to change
Able to organise and prioritize workload in a busy office
Provide full admin support to your team members

Preferred Experience / Skills:

Excellent communication skills
Good knowledge of general administration work
Ideally 1 year + experience in a similar role but flexibility exists for enthusiastic intelligent candidates who can demonstrate an ability to learn quickly and adapt.

Interview Process:

Initial interviews will be notified by email and conducted by telephone

Second round of successful candidates will be invited to our Newcastle office for further discussions.

Job Types: Full-time, Permanent

Salary: £10.91-£11.24 per hour

Benefits: