office administrator Birmingham, England
Job description
Salary : Up to £18,380.00 per annum
Hours : 32 hours per week
Contract Type : Permanent
This is an exciting time to join our Hotel team, as we continue on our five-year journey to becoming a world-leading hospitality destination.
We have a great opportunity for an experienced administrator to join our successful and fun commercial team as a Sales Office Administrator.
The responsibilities for the role will include:
- Supporting with enquiries for meetings, events and reservations in a prompt and professional manner and in accordance with required standards, ensuring accuracy and attention to detail at all times.
- Producing quotations, proposals and written confirmations to clients and agents.
- Generating contracts and pro-forma invoices to clients and agents.
- Processing payments in line with the company’s policy.
- Inputting final details into the Hotel’s PMS system for meetings, events and group bookings.
- Conducting daily business overview reports .
- Assisting the Sales Team on client appointments and attend open days/showcase events.
- Ensuring that brochures and market collateral are on display and stocked across the Hotel.
- Actioning post-event surveys to all bookings.
- Creating table plans, name cards and menus for banqueting events.
- Assisting the Sales Team with administration tasks.
You should have previous administrative experience in a busy, customer-focused office environment, possess excellent written and verbal communication skills, strong admin and organisational skills and have great attention to detail. Above all, you should have a genuine desire to do whatever is needed to provide excellent guest service.
Closing Date: 6 August 2023
Please send your CV and covering letter to [email protected]
The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.
