non title London, England
Job description
We are looking for a Senior Front of House Concierge to join the team at our brand new development in Wandsworth! You will be responsible for ensuring that all Front of House services are carried out to a high standard. You will act as the face of the building with residents and visitors, displaying professionalism and genuine care for the property.
This role is working 7.30am - 7.30pm on a shift rotation of 4 days on 4 days off
What do we offer?
- A basic annual salary of up to £32,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
What will you do?
- Be available to residents at all times, handling general enquiries, queries and complaints.
- Pro-actively deal with any maintenance and problems identified. To co-ordinate the fix, repair, maintenance or clean of any area or problem to ensure standards are maintained at all times
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Support with arrears management each day ensuring targets are met
- Support with renewals to ensure that targets are met
- Help set up front of house processes and procedures
- Train and mentor junior staff members and set development tasks and training programmes
- Support with 1:1s and annual appraisals of other junior staff members
- Assist in the recruitment process or Front of house positions
- Initiate and lead on business improvement projects as and when required
- Set services standards and process maps for front of house queries
What are we looking for?
- Experience in a similar role with supervisory duties
- Excellent communication and listening skills.
- Problem solving ability.
- Strong time management and organisational skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- Crisis management skills.
- Attention to detail.
- Experience in coaching and providing feedback
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Senior Front of House / Concierge, then apply asap. We’d love to hear from you!
