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PRIMARY PURPOSE AND FUNCTION

The purpose of this position is to build and maintain customer loyalty by providing prompt friendly service by being the first point of customer contact for inquiries such as pricing, product information, shipments and orders while ensuring delivery of excellent customer service in a relaxed but fast-paced and goal-oriented environment.

This is done by timely and accurate processing of orders, communication and coordination with other departments,

when necessary, to resolve inquiries. Doing so will build and maintain customer loyalty.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Processing customer orders using data entry software program (Impress)
• Corresponding with customers via email and phone
• Contacting customers regarding any shipping delays, discontinued items, etc.
• Confirming all orders within 48 hours
• Proofing of your own entered orders for accuracy and correction of any discrepancies
• Working with other departments to answer any questions there may be to move a customer order through the process
• Performing any other tasks and duties, as assigned

KNOWLEDGE AND SKILL

• High School Diploma or equivalent
• Ability to communicate effectively with employees and customers
• Ability to drive results with minimal direction
• Multi-talented skill set and capable of making little or no errors in work duties
• Ability to work in a fast-paced environment
• Computer proficiency and aptitude for learning new software programs

PHYSICAL DEMANDS

Examples: Sitting for long periods of time, frequent alpha/numeric keyboarding, oral communication over the phone and in person, ability to view a computer monitor, lifting up to 30 pounds, frequent filing

Communication method(s) used:

• Email - MS Outlook
• Phone - Ring Central

Work environment:

• Office

Work Remotely

• No

Job Type: Full-time

Salary: From $21.00 - $23.00 per hour

******Direct Applications Only, please

As a San Francisco-based company, we hire the most creative fashion designers and talented graphic artists who deliver inspired clothing. Our creative team understands your specific needs and we deliver.
We travel the country researching trends and new ideas while developing close relationships with our customers. We listen to how we are performing, get new ideas, and ensure that each season is a success.
A hallmark of Techstyles is our caring customer service team responding to design requests within a day and shipping within three to five days.

Pay: $20 - $23 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Employee discount
• Other

Job Type: fulltime

Schedule:

• 8 hour shift

Education: High school degree

Work location: On-site