Care Support Co-ordinator

Within this role, you will lead, develop, co-design and co-ordinate all aspects of support volunteer activity, ensuring consistent service delivery and training across the MND Connect helpline and the Area Support Community of Practice.

The key purpose of this role is to ensure that people living with/affected by MND are supported and empowered by leading the provision of Association care services and support through volunteers, the MND Connect helpline and working directly to support people with/affected by MND.

You will provide cover to regional care area support volunteers across England, Wales, and Northern Ireland; working closely with the MND Connect manager and managing a team of MND Connect support volunteers, providing appropriate training for them to effectively assess the needs of the MND Connect service users.

This is a home-based role working regionally and nationally with volunteers and teams across the Association.

What are we looking for?

It is essential you have experience of volunteer management and experience of helpline work alongside well-developed assessment skills, including active listening, questioning, and responding.

You will need to clearly demonstrate an understanding of support services in the statutory, private and/or voluntary sectors including value and challenges of volunteering.

Knowledge of Health and Social Care, medical and research issues, and an understanding of management risk and safeguarding.

Excellent communication, interpersonal, influencing and presentation skills, and the ability to build and establish good relationships with a range of stakeholders.

For full role responsibilities please view the job description.

What can we offer?

• 28 days holiday, rising to 33 days after 5 years’ service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
  • Cycle to work
  • Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and a supporting statement no longer than one side of A4 that demonstrates how you meet the following areas of the role.

• Experience of volunteer management
• Experience of helpline work including well-developed assessment skills and active listening
• Excellent communication skills and the ability to establish strong relationships with a range of stakeholders

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain in your supporting statement either how you would approach that particular competency or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please send your recorded application, ensuring you cover the supporting statement aspect to [email protected]

About Us

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We operate a hybrid working environment, together with a high level of trust and performance driven culture, we give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

Important Information

Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi-stage; this may include video call screening, and competency-based interview/s.

We are committed to the Disability Confident scheme and as such, guarantee interviews for disabled applicants that meet the requirements of the role. Reasonable adjustments can be made as required.

All internal applicants must liaise with their line manager before applying.

We request that recruitment agencies do not contact us in relation to this role and do not accept speculative CVs from recruitment agencies/ head-hunters.