non title Toronto
City of Toronto
Full Time
Toronto
119274 - 93500 CAD ANNUAL Today
Job description
Job ID: 32396
Job Category: Information & Technology
Division & Section: Seniors Services & Long Term Care, LTC Management Services
Work Location: Metro Hall, 55 John Street, Toronto
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $93,500.00 - $119,274.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 26-May-2023 to 09-Jun-2023
Job Summary:
To lead and coordinate the delivery of Information Technology services working with assigned staff for Seniors Services and Long-Term Care. This includes developing appropriate systems and support for computer users in multiple sites including satellite locations.
Major Responsibilities:
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Supervises the Divisional IT Infrastructure, including head office, 10 long-term care homes and remote supportive housing sites, to ensure that all systems are operating effectively and efficiently.
- Maintains system and user security for the entire Division ensuring data accessibility and data confidentiality.
- Provides effective technical support to all Divisional users by developing and following a high level of desktop standards and protocols.
- Conducts operational reviews of the IT processes and makes recommendations for improvement.
- Maintains a comprehensive computer hardware inventory for the Division utilizing the corporate IT asset management system
- Ensures business continuity by developing and maintaining the Division’s Information &Technology Disaster Recovery and Contingency Plans.
- Ensures all sites are technically functional by managing IT deliverables and vendor management.
- Maximizes Divisional benefits through continuous assessment of Corporate IT projects.
- Prioritizes and manages Divisional IT projects by contributing to the development of strategic IT plan.
- Manages assigned projects through the various stages of systems life cycle from initiation to completion, post implementation and future enhancement.
- Researches, evaluates, recommends, acquires, configures and tests, the implementation, maintenance and upgrade of all Divisional hardware and desktop software.
- Integrates all Divisional applications and optimizes for maximum performance.
- Plans, coordinates and delivers business systems integration, project delivery and support services for Divisional applications and systems.
- Provides input to the Manager, Information and Technology in providing direction and technical expertise for the maintenance of existing and future IT requirements.
- Coordinates all technology requirements and support for all hardware and software within Homemakers and Nurses Services and Supportive Housing.
Key Qualifications:
- A graduate of an approved university and/or college with an Information Technology and/or Business Administration related discipline or equivalent of combination of education and/or experience.
- Experience working in a public sector setting in a technical support service function in a multi-site environment.
- Extensive experience supervising staff as well as leading, motivating, coaching and developing teams in a unionized and non-union environment.
- Considerable experience working with IT vendors/contractors.
- Extensive experience initiating, planning and implementing change initiatives and project management.
- Extensive experience in the provision of information technology service desk, technical and operational support services.
- Effective decision making and the ability to promote and foster teamwork, and an ability to contribute to the establishment of a service delivery model that promotes excellence including optimum client service.
- Excellent technical, written and oral communication skills including the ability to listen and communicate ideas effectively at all organizational levels.
- Strong customer service, problem solving, negotiating and interpersonal skills with attention to detail to effectively resolve/mitigate issues and risks and to establish and maintain effective consulting relationships with clients and vendors.
- Ability to negotiate with external suppliers and organizations
- Demonstrated ability to develop and document technical and operational policies, procedures, guidelines, standards, and user guides.
- Ability to prepare, organize and present business cases, proposals, and budgets or similar formal documents and statements to various audiences, including stakeholders, and clients.
- Ability to work in a fast-paced environment, make sound judgements under pressure and remain calm, positive and tactful when being challenged.
- Familiarity with government legislation in the area of Occupational Health and Safety Act, Health Protection and Promotion Act, Personal Health Information Protection Act (PHIPA), Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and Accessibility for Ontarians with Disabilities Act (AODA).
- Knowledge of project management and planning relative to collaboration tools, agile delivery methods, and mobile technology.
- Ability to work flexible hours and travel to various locations.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
CEO: John Tory
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Government
Website: www.toronto.ca
City of Toronto
www.toronto.ca
Toronto, Canada
John Tory
$10+ billion (USD)
10000+ Employees
Government
National Services & Agencies
