Job description
FLSA Status: Nonexempt Original Date: June 2010 Last Revision: March 2018 JOB SUMMARY: Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen. Responsibilities also include cleaning equipment. EDUCATION/EXPERIENCE: High school enrollment, diploma, or GED equivalent. Customer service experience required. LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards. 2. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards. 3. Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use. 4. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver. 5. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment. 6. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training. 7. Participates in department?s performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management. 8. Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary. 9. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building. SKILLS/QUALIFICATIONS: Must be literate in English and able to follow instructions Must be comfortable interacting with patients, families, and/or caregivers when delivering meals Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff Desire to achieve high customer service standards Ability to adjust to the needs of the department Ability to work weekends and holidays WORK ENVIRONMENT: May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms Exposure to wet tile floors and dangerous, sharp equipment PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum
