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Heathrow, London

£21.50 per hour, supervisor bonus available (OTE £48,000)

• Tues-Fri, 20:00 - 06:00, 30 minute unpaid break. 38 hour week.

Your Role

At Rygor, we are looking for an experienced and dedicated Nights Supervisor, who has a passion for Setting the Standard for our customers.
We are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who is able to approach the role with a commercial mindset.

Day to day you will be:

• Responsible for the supervision of workshop Technicians and dealing on a day to day basis with the Workshop Manager/Controller and customers.
• Supervising, developing and training the workshop team to achieve the highest possible levels of performance
• Supervising the flow of work for the team into the workshop, allocating work as required and maximising the use of available resources.
• Ensure collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• Ensure repair work is completed to schedule.
• Ensure requested work is completed on time and to the expected standards.
• Ensure all customers vehicles are washed and vacuumed whenever possible and are handed back to customers in a clean state and tidy condition.
• Ensure that job packs are written up correctly and the write up substantiates the time taken.
• Ensure that job extensions are properly authorised and processed.
• Keep the Workshop Manager/Controller and Service Advisors fully and regularly informed of changes to costs and expected completion times/dates.
• To take responsibility for subcontracted repairs and ensure the quality of such.
• Supervising MOT testing and the achievement of a 100% pass rate.
• To maintain high standards of housekeeping within the workshop and maintain a safe working environment.
• Ensure the workshops and technical team follow and adhere to all quality, safety and compliance policies.
• Regular and consistent quality control inspection process for all completed vehicles, to a minimum of 10% throughout.

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

I am honest. I am attentive. I am trustworthy.

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

• We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

This role will be a great fit for you if:

• You have an NVQ Level 3 or equivalent in Heavy Vehicle Maintenance
• You have team supervisory experience and excellent communication skills
• You are computer literate and confident using technology
• Good customer service skills

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are industry level qualified for the role, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual setting standards awards.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform (front of house staff).
• Death in service benefit.
• Ongoing investment in company facilities and working environments.

About Rygor

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in December 2022.

We have multiple industry and network awards under our belt and provide exceptional customer service, which Sets Standards. What’s more, we are officially a Great Place to Work™️, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out
• A short screening call with our hiring manager or a member of our people team
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better
• ‍ If your application is successful, we’ll be excited to make you an offer

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Our Process

When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.