Night Receptionist - Boutique Luxury Hotel London, England
Job description
The Front Office department is looking for an enthusiastic and professional Night Receptionist to provide guests with outstanding service in this stunning hotel. The Night Receptionist will assist the Night Manager in the smooth running of the hotel during the night ensuring a highest level of guest service and being responsible for the nightly reconciliation, compiling and distribution of reports.
The usual working hours for the Night receptionist role starts at either 9:45 pm – 5:45 am or 10:45pm – 6:45 am, 40 hours per week, 5 days on 2 days off, days off might fall different days of the week.
Who are we?
The Egerton House Hotel, part of the Red Carnation Hotel Collection, is a beautiful town house hotel with 28 bedrooms. Our wonderful drawing room is where our fabulous range of Afternoon Teas are served and our stylish bar is world famous for its Martini cocktails. This five star deluxe property is located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod’s and the V&A Museum. Service, quality and luxury are the hallmarks of this boutique hotel, which epitomizes style, flair, wonderful comfort and the latest in modern amenities.
What benefits would you get as a Night Receptionist:
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
Key responsibilities of the Night Receptionist will include:
- Checking guests in and out in accordance with the law and hotel standards
- Compiling guests accounts and fulfilling administrative duties
- Handling reservation enquiries
- Reconciling banking at the end of each shift
- Ensuring that the reception area is clean and tidy at all times
- Assisting with Food & Beverage service during the night
The ideal candidate for the Night Receptionist position should:
- Display a polite and professional attitude at all times
- Be an excellent team player
- Be enthusiastic in delivering excellent customer service
- Be passionate and willing to learn
- Command a strong level of written and spoken English
If this sounds like the Night Receptionist role for you then apply today and join one of the “Best Hotel Companies in the World”!
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