Job description

The Night Receptionist welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

We are looking for someone to work full time (169 hours per month)

Your responsibilities will include:

· Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

· Checking that details of regular guests are updated using Guest History.

· Ensuring all diary events, flags and specials are actioned.

· Checking and pass on all guest mail, messages and parcels promptly.

· To liaise closely with Housekeeping on information relating to rooms and lost property.

· Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.

· Ensuring all account postings are accurate and necessary paperwork produced.

· Ensuring an accurate cashiering balance is performed at the completion of shifts.

· Completing all audit tasks as specified by the Night Auditors checklist.

· Performing any other duties within the employee’s range of competence as required by management.

Work Experience

We are looking for a person who would:

• Have excellent customer service skills

• Have great organizational and administration skills

• Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.

• Have strong communication skills & a pro-active approach to your work.

• Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.

• Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.

Benefits

Great talent deserves great rewards so apart from a full time contract, here's just some of what we are able to offer:

* career development and opportunities

* Discount card to be used in Accor hotels worldwide

* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

* Meals on duty

* Uniforms and dry cleaning

* Recommend a friend scheme

* Employee Advisory Service

Job Types: Full-time, Permanent

Salary: £25,938.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme
• Store discount

Schedule:

• 8 hour shift
• Holidays

Work Location: In person

Reference ID: night
Expected start date: 19/06/2023