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Job description

AG Hotels Group is seeking a dedicated and customer-oriented night receptionist to join our team at our recently acquired hotel - The Milestone Hotel, Peterborough. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

Responsibilities:

• Greet and check-in guests arriving during the night shift
• Assist guests with inquiries, requests, and provide information about the hotel and local area
• Handle guest complaints or issues promptly and professionally
• Manage the check-out process and ensure accurate billing
• Handle cash and credit card transactions accurately
• Maintain the front desk area, ensuring it is clean, organized, and presentable
• Perform night audit and ensure the safety and security of guests and the premises
• Perform administrative tasks, such as updating guest records and making reservations
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
• Handle emergency situations and follow appropriate procedures

Requirements:

• Previous experience in a similar role is preferred but not essential
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle multiple tasks and work under pressure
• Attention to detail and problem-solving skills
• Knowledge of PMS and basic computer skills
• Availability to work overnight shifts, including weekends and holidays
• Professional appearance and demeaner

The candidate should be flexible to work weekend shifts and cover sickness/ holidays.

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Company events
• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Experience:

• Hotel: 1 year (required)

Shift availability:

• Overnight shift (required)
• Night shift (preferred)

Work Location: In person