Night House Host/Receptionist London, England
Job description
Be you. At work.
Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.
We're looking for a full-time Night House Host to join Kingsland Locke, London.
The role.
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?
Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).
What it looks like;
- Creating tell-your-mates experiences for guests
- Being a friendly face and go-to person for guests, contractors and visitors
- Inspiring and informing guests on local attractions and goings-on
- Welcoming guests when you check them in and leaving a great impression when you check them out
- Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
- Handling out-of-hours guest queries for other edyn properties
Values you’ll share;
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
- Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
This is a full-time position where you will be working 38 hours per week on a 4-on/4-off pattern.
Looking for a real London adventure? Kingsland Locke is in the heart of Dalston – one of the Capital’s most interesting, most-talked about areas. With interiors reflecting the colours and scenes of the neighbourhood, our space is a vibrant one. Contrasting textures and tones, rich and recycled materials and lush plants abound.
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere
