NHS Medical Receptionist Oxford, England
Job description
19 Beaumont Street Surgery are looking to expand our reception team. The successful candidate will be a person with excellent customer service skills and be passionate about helping patients to access the right care. Our receptionists are excellent care navigators and valued for their helpful and friendly manner. Medical receptionists undertake a variety of roles and performs a number of functions. The following list of duties is intended to indicate the range rather than set limits.
Key areas of reception activity:
- Make appointments over the telephone, at the reception desk and on the computer system
- To undertake the registration of patients and deal appropriately with changes of address/name using the computer system. To have knowledge of the Practice Boundary (the area covered by our Practice)
- To respond to patient enquiries and receive patients consulting with members of practice team both in person and by telephone.
- To deal with the practice’s incoming and outgoing mail
- To deal with repeat prescriptions; checking names and address
- To undertake checks of patient details when required
- Filing, faxing and photocopying as required by the Practice
- To scan documents and file them electronically
- To undertake the collection and organisation of new records received from external organisations (such as hospitals and other health and social care bodies)
- To undertake training as appropriate including regular statutory and mandatory training
- To undertake other administrative duties allocated by the line manager or Practice Manager
This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive in any way and may be reviewed in the light of changing circumstances following consultation with the post holder.
Person specification
Essential:
- Excellent verbal communication at all levels
- Excellent team working skills
- Have a polite and caring attitude
- Respect patients’ confidentiality and privacy
- Punctual time keeper
- Well-presented and professional appearance to the public
- Good general education with qualifications in English and Maths
- Organised with attention to detail
- Able to demonstrate an understanding of patient confidentiality
- Willingness to undertake full training and learn new skills
- Have experience working with computers
Desirable:
- Experience in dealing with the public
- Previous experience working in a medical practice / organisation
- Flexibility to cover colleagues’ holidays
We offer a 22 days annual leave pro rota (excluding bank holidays), increasing with service.
Job Types: Permanent, Full-time
Salary: £10.80-£11.35 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Oxford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role will require working across both our practice in Botley and our practice at 19 Beaumont Street. Will you be able to reliably reach both surgeries?
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
